Operator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong verbal communication and customer service skills, with a friendly, professional telephone demeanor.
• Ability to multitask, prioritize competing demands, and remain calm in stressful or emergency situations.
• Strong critical-thinking, problem-solving, and decision-making abilities.
• Ability to work independently with minimal supervision.
• Dependability, attention to detail, and ability to respond appropriately to changing priorities.
• Ability to learn and operate multiple communication, paging, and monitoring systems.
• Availability to work Saturday and Sunday, 3:30 PM–10:30 PM.
• Ability to complete approximately 1–2 weeks of initial training; weekday availability is preferred, with some flexibility available.

Nice To Haves

• Previous experience in hospital switchboard operations, dispatch, healthcare reception, or a high-volume customer service environment.
• Experience managing multiple phone lines, emergency communications, or monitoring systems.

Responsibilities

• Answer and direct incoming hospital calls, providing friendly, professional, and timely assistance to patients, visitors, staff, and outside callers.
• Monitor hospital security cameras, boilers, alarms, and other critical systems to support operations and hospital safety.
• Coordinate emergency codes, overhead announcements, paging, and notifications to appropriate hospital personnel.
• Communicate with nursing supervisors, security, and other departments to support timely responses to urgent situations.
• Prioritize emergency notifications and critical issues while managing multiple incoming calls and competing responsibilities.
• Maintain accurate, up-to-date switchboard information, including patient room assignments, admissions, discharges, employee contact information, and emergency procedures.
• Contact on-call personnel and relay messages as requested by hospital leadership or nursing supervisors.
• Respond calmly and effectively during emergencies, using sound judgment and problem-solving to determine appropriate next steps.
• Perform additional duties as assigned to support hospital operations.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.