Switchboard Operator

Lifepoint Health • Gallatin, TN

3d

About The Position

Highpoint Health – Sumner with Ascension Saint Thomas, part of Lifepoint Health, is hiring a part-time Switchboard Operator to help keep patients, staff, and departments connected and support critical hospital operations. The Switchboard team answers calls, coordinates emergency notifications, and monitors alarms and security systems. The role is suited to a dependable, service-minded person who can remain calm under pressure and contribute behind the scenes to safe, efficient hospital operations.

The schedule is Saturday and Sunday, 3:30 PM–10:30 PM. Approximately 1–2 weeks of initial training is required; weekday availability is preferred, with some flexibility available. The position requires a high school diploma or equivalent. Previous experience in hospital switchboard operations, dispatch, healthcare reception, or high-volume customer service is preferred.

Highpoint Health – Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. It is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and customer service skills, with a friendly, professional telephone demeanor.
• Ability to multitask, prioritize competing demands, and remain calm in stressful or emergency situations.
• Strong critical-thinking, problem-solving, and decision-making abilities.
• Ability to work independently with minimal supervision.
• Dependability, attention to detail, and ability to respond appropriately to changing priorities.
• Ability to learn and operate multiple communication, paging, and monitoring systems.
• Availability to work Saturday and Sunday, 3:30 PM–10:30 PM.
• Ability to complete approximately 1–2 weeks of initial training; weekday availability is preferred, with some flexibility available.

Nice To Haves

• Previous experience in hospital switchboard operations, dispatch, healthcare reception, or a high-volume customer service environment.
• Experience managing multiple phone lines, emergency communications, or monitoring systems.

Responsibilities

• Answer and direct incoming hospital calls, providing friendly, professional, and timely assistance to patients, visitors, staff, and outside callers.
• Monitor hospital security cameras, boilers, alarms, and other critical systems to support operations and hospital safety.
• Coordinate emergency codes, overhead announcements, paging, and notifications to appropriate hospital personnel.
• Communicate with nursing supervisors, security, and other departments to support timely responses to urgent situations.
• Prioritize emergency notifications and critical issues while managing multiple incoming calls and competing responsibilities.
• Maintain accurate, up-to-date switchboard information, including patient room assignments, admissions, discharges, employee contact information, and emergency procedures.
• Contact on-call personnel and relay messages as requested by hospital leadership or nursing supervisors.
• Respond calmly and effectively during emergencies, using sound judgment and problem-solving to determine appropriate next steps.
• Perform additional duties as assigned to support hospital operations.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED