Operations Supervisor
Stonebridge Hospitality Associates • New York City, NY25d • Onsite
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Operation Supervisor
Stonebridge Hospitality Associates•New York City, NY
•Onsite
About The Position
The Operations Supervisor oversees daily hotel operations across Front Desk, Housekeeping, and Engineering, ensuring efficient service delivery, adherence to brand standards, and overall guest satisfaction. This role provides leadership and operational support while serving as Manager on Duty (MOD) as needed.
Requirements
- 1+ year of hotel operations experience required
- Supervisory experience preferred
- Strong leadership, communication, and problem-solving skills
- Ability to multitask in a fast-paced environment
- Detail-oriented with a focus on service quality
- Ability to work independently and make sound decisions
Responsibilities
- Oversee daily operations of Front Desk, Housekeeping, and Engineering
- Serve as Manager on Duty (MOD), handling guest issues and escalations
- Ensure room readiness, cleanliness standards, and maintenance completion
- Support efficient check-in/check-out operations and guest service delivery
- Coordinate interdepartmental communication to maintain workflow and efficiency
- Monitor occupancy, staffing, and daily operations to meet business demands
- Train, coach, and support team members across departments
- Ensure compliance with brand standards, policies, and safety procedures
- Assist with scheduling, reporting, and operational follow-ups
Benefits
- medical
- dental
- vision
- PTO
- 401(k) matching
- wellness support
- life and disability coverage
- savings accounts
- tuition aid
- travel and lodging perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
Job Search Resources
Career Resources
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