Supervisor I, Warehouse Operations

Chick-fil-A Supply LLC•Lubbock, TX

89d

About The Position

The Warehouse Supervisor will lead a shift of warehouse staff at Chick-fil-A Supply’s new distribution center in Lubbock, Texas. Reporting directly to the Operations Manager, the supervisor will collaborate with other leaders to execute safe, effective operations that meet organizational and employee needs. The role leads a team focused on exceptional service for Chick-fil-A restaurant Operators, safety, and achievement of key performance indicators (KPIs). The supervisor will help drive distribution center operations and supply chain innovation while supporting Chick-fil-A’s vision, strategy, and corporate purpose. Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., is a distribution service provider focused on meeting the needs of Chick-fil-A restaurants. It provides restaurants with the food and products they need through a seamless delivery experience that extends Chick-fil-A’s culture of care.

Requirements

High school degree or equivalent; the posting specifies a High School Diploma as the required education level.
At least 3 years of experience in warehouse leadership.
Demonstrated experience and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics.
Working knowledge of supply chain and warehouse operations innovations.
Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements.
Ability to perform physically demanding work, including consistently lifting up to 60 pounds.
Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
Ability to value relationships and results and put others above oneself.
Critical thinking, problem-solving, and improvement-driving skills, applied professionally and respectfully.
Strong organization, attention to detail, and communication skills.
Ability to negotiate and resolve conflict, including navigating confrontational situations while treating all parties with honor, dignity, and respect.
Proficiency in spoken and written English and reading English to follow verbal instructions safely, complete documentation and paperwork, and interpret labels, pick lists, scanner prompts, signage, and company communications accurately.

Nice To Haves

At least 4 years of experience in warehouse operations supporting a food distribution or food manufacturing environment.
Experience in a start-up environment.
Demonstrated success in operations and people leadership.
Experience with a warehouse management system.
Proficiency in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions.

Responsibilities

Motivate, staff, schedule, and support a team responsible for receiving, picking, loading, and other warehouse tasks by creating workflow and eliminating operational waste.
Oversee daytime transportation operation performance, including route audits and observations when required.
Collaborate with leaders and team members to identify and resolve operational bottlenecks.
Monitor expenditure data and support budget management.
Recruit, train, and develop a strong team.
Collaborate with the warehouse manager on staff performance, improvement areas, and recognition of outstanding performance.
Act as a liaison to Restaurant Services, balancing Operator needs with operational capabilities.
Implement, manage, and improve distribution center operations.
Deliver high service levels to Operators and achieve KPIs.
Work with the DC Leadership Team, CFA Supply Services, and business partners to ensure alignment and collaboration.
Build a culture aligned with Chick-fil-A Supply values of care, safety, and excellence in support of Chick-fil-A’s vision and strategy.
Complete other activities as required.