Supervisor Warehouse Operations

EVERSANA•Memphis, TN

About The Position

The Supervisor Warehouse Operations leads and develops warehouse staff while ensuring safety, SOP compliance, and work coordination based on client needs. The role trains employees, monitors productivity, works with Operations Managers on approved process improvements, responds to client requests, reports incidents, and maintains operations consistent with current Good Distribution Practices and current Good Manufacturing Practices. The supervisor plans and coordinates work and projects, helps direct workflow, communicates requirements between supervisors and coworkers, and ensures associates perform their responsibilities in accordance with applicable procedures. The role requires attention to detail, composure and flexibility as client needs change, timely and accurate communication, and the ability to complete work with minimal supervision while meeting productivity and zero-defect standards. People-leader responsibilities include proactively training, instructing, and counseling employees; leading teams through variable workloads; evaluating and implementing approved process changes with Operations Managers; investigating and resolving problems; and monitoring and disciplining staff as needed. The supervisor also prepares safety incident reports and ensures employees involved in incidents are sent for urinalysis immediately afterward. The mandated uniform is khaki-colored pants, close-toed shoes, and a blue shirt. Leggings, yoga pants, and form-fitting stretch pants are not permitted. Shoes must provide full coverage. After the 60-day probationary period, employees receive an allotment for customized EVERSANA uniforms.

Requirements

A college degree or equivalent experience.
Strong communication skills across multiple departments.
Effective reasoning and problem-solving skills.
1–5 years of leadership experience in a 3PL or warehouse environment.
Ability to set the pace in a team environment.
Ability to maintain composure in a fast-paced environment.
Ability to focus on detail and quality.
Ability to use IT hardware, software, and peripherals efficiently for daily tasks.
Ability to listen and respond with empathy and tact.
Ability to safely and efficiently operate power equipment in a confined environment.

Nice To Haves

Bachelor’s degree.
Bilingual in English and Spanish.
Experience or training in inventory control, cost savings initiatives, production scheduling, lean manufacturing, 5S, and product implementation and launch.
Experience with WMS systems such as AS 400, MARC, Manhattan, SAP, or Red Prairie, and Microsoft Windows applications such as Excel and Outlook.
2–3 years of warehouse experience, preferably in the receiving department.

Responsibilities

Facilitate a safe operating environment by complying with and enforcing company safety requirements.
Help direct workflow while sharing workload with coworkers and communicating work requirements effectively.
Serve as a communication conduit between supervisors and coworkers, conveying information accurately and promptly.
Plan, organize, and coordinate projects, programs, and services.
Ensure operations associates perform duties in accordance with applicable standard operating procedures (SOPs).
Ensure operations associates comply with current Good Distribution Practices (cGDP) and current Good Manufacturing Practices (cGMP).
Respond promptly to EVERSANA client requests as required.
Train and develop staff members assigned to the area.
Complete special projects assigned by the Operations Manager or designated representative.
Train, demonstrate, instruct, and counsel employees to support SOP compliance and productivity targets.
Supervise and lead employees through variable workloads driven by changing client business needs.
Work with Operations Managers to evaluate and implement approved process changes to improve productivity.
Generate and submit safety incident reports and ensure people involved in safety incidents are sent for urinalysis immediately after the incident.
Investigate problems and resolve them effectively.
Monitor, track, and discipline staff employees as necessary.
Demonstrate commitment to diversity, equity, and inclusion through ongoing development, inclusive behavior, and proactive bias management.
Complete other duties as assigned.