IT Supervisor, MES Operations

Corning • Charlotte, NC

1d • $129,054 - $177,449 • Onsite

About The Position

The MES Operations Lead role will lead an international team of technical resources to be responsible for working with users and IT resources to support standardized Camstar/PAC MES solutions across a global environment.

Requirements

• BS/MS in Computer Science /Systems Management/IT Related field or additional experience my be accepted in lieu of degree
• Minimum of 3 years Manufacturing Execution Systems (MES) experience
• Minimum of 5 years leadership and project management experience
• In-depth knowledge of industry best practices in application development
• Experience working with IT systems in a 24/7 manufacturing environment
• Ability to work without close supervision
• Ability to work in a multi-cultural team
• Ability to work closely with internal customers around the world to meet customer requirements
• Ability to work individually and on teams to execute projects on time, on budget, and with expected results
• Strong verbal and written communication skills
• Strong initiative
• Self-motivated
• Accountable for actions/behaviors

Nice To Haves

• Strong communication, presentation, organizational, facilitation and negotiation skills (including ability to “translate” between business and technology needs).
• Ability to continuously prioritize and multitask efficiently.
• Ability to influence decisions with critical thinking based upon experience and grasp of the strategic intent of the project.
• Experience working with Operational / Development teams

Responsibilities

• Supervise a distributed, mixed team of contractors and permanent employees
• Manage Incidents and service requests
• Lead rapid response activities
• Maintain operation process and incident response documentation
• Develop standard operating documents and knowledge base articles
• Coordinate incident escalation
• Provide continual improvements and definitions
• Data Archive Monitoring
• Metric development, tracking, and reporting
• Oversight of 24x7 support and response
• Identification and response to system/solution issues
• Perform environment maintenance and related customer communications
• System monitoring and recovery
• Perform routine operational monitoring
• Monitor server performance and initiate action when appropriate
• Perform root cause analysis
• Perform deployments and migrations facilitation
• Maintain the development environment
• Operations meetings
• End user customers
• Monthly operations status updates with key stakeholders

Benefits

• Company-wide bonuses and long-term incentives
• 100% company-paid pension benefit with fixed contributions
• Matching contributions to 401(k) savings plan
• Medical, dental, vision
• Paid parental leave
• Family building support
• Fitness
• Company-paid life insurance
• Disability
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)
• Recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree