Sales Operations Manager
Abramson Labor Group • Burbank, CA26d • $130,000 - $145,000 • Onsite
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Sales Operations Manager
Abramson Labor Group•Burbank, CA
•$130,000 - $145,000•Onsite
About The Position
We are seeking a Sales Operations Manager to lead the strategic and tactical operations of our growing Practice Solutions team. This is a critical leadership position responsible for overseeing a team of over 80 individuals, including both domestic and overseas staff, and driving operational excellence through optimized workflows, tools, and structure. This role requires a bird’s-eye view across people, processes, and technology, ensuring a high-performing, well-coordinated sales support function. The ideal candidate is an experienced leader with a strong background in sales operations, team management (especially remote teams), and cross-functional process ownership.
Requirements
- 5+ years of experience in sales operations, client services, or business operations, preferably in a high-volume professional services or legal setting.
- Demonstrated success in leading large teams (80+ individuals), including offshore and remote staff.
- Strong experience with CRM tools (e.g., Salesforce, HubSpot) and process automation platforms.
- Exceptional organizational, leadership, and communication skills.
- Ability to balance strategic vision with day-to-day execution and operational rigor.
- High attention to detail, accountability, and a proactive approach to problem-solving.
Nice To Haves
- Fluent or highly proficient in Spanish is strongly preferred.
Responsibilities
- Lead and manage a global team of 80+ staff, including performance oversight, structure alignment, and resource planning.
- Design and implement end-to-end sales operations workflows from client intake through onboarding and engagement.
- Own and maintain team structure documentation, clarify ownership of process steps, and ensure accountability across functions.
- Drive continuous improvement by identifying inefficiencies and leading process redesign initiatives.
- Oversee and optimize CRM and sales enablement platforms, support dashboard creation and pipeline visibility.
- Partner closely with Sales, Legal, and Intake teams to ensure cross-functional process harmony.
- Develop training, SOPs, and KPIs for team members; support hiring and onboarding in collaboration with HR.
- Monitor daily, weekly, and monthly performance metrics, and report insights to senior leadership.
Benefits
- medical, dental and vision insurance coverage
- flexible time off plans including Unlimited Paid Time Off (PTO)
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
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