Market Operations Manager I (Warehouse/Transportation)

PODS•Peoria, IL

26d•$68,000 - $75,000

About The Position

Responsible for the daily operations of a storage center within a designated territory. The role directs day-to-day storage center operations and associates, manages customer experience, and oversees daily routing and driver assignments. It also maintains OSHA, DOT, and preventative maintenance programs for the storage center and driver equipment. The manager leads hiring, training, coaching, performance management, and personnel communications; ensures customer service and brand standards; manages company assets, routing, maintenance, safety, and regulatory compliance; and oversees day-to-day efficiency, petty cash, refueling, and parts inventory. The position reports to a Territory Manager and directly manages storage center, equipment maintenance, and delivery driver staff. It requires frequent travel within the local territory, and may involve performing driver functions when business needs dictate.

Requirements

High school diploma required.
At least one year of prior management experience is required if the candidate does not have a college degree; a college degree is preferred.
Must maintain a current, valid driver license from the state where the position is assigned.
Must be able to obtain PODS forklift certification.
Mechanical ability to identify equipment problems is essential.
Ability to sit at a desk, type, and use a mouse for up to 8 hours per day.
Ability to stand and walk for up to 8 hours per day and stoop, bend, and lift up to 40 pounds; occasional kneeling, crouching, or crawling is required.
Close and peripheral vision and ability to adjust focus; regularly reaching with hands and arms, talking, and hearing; and ability to hear and communicate verbally using a telephone handset.
Some additional work hours, including Saturdays and Sundays, may be required.
Travel within the local territory is required.

Nice To Haves

College degree.
Ability to apply for and successfully attain a CDL Class B license or higher.
Valid DOT medical card.

Responsibilities

Recruit, interview, hire, train, coach, and retain associates; provide hands-on and ride-along training.
Support PODS core values and administer the performance management process.
Report employee issues promptly and coordinate with Human Resources on personnel matters, accident reports, disciplinary documentation, evaluations, and reporting.
Communicate goals, business results, improvement opportunities, and focus areas to team members; ensure daily pre-shift meetings occur at each Storage Center.
Manage customer experience to meet or exceed CSAT and DSAT goals, resolving issues through customer contact, process improvements, and remedial training.
Ensure associates meet brand standards and customer-interaction expectations, including customer notifications, equipment demonstrations, delivery-site evaluations, and solicitation of feedback.
Manage corporate-owned assets in the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance; communicate scheduling and operational delays to Sales and the Serve Center.
Determine daily staffing and shift needs based on productive routing days, business needs, and available hours of service.
Coordinate assigned repairs, ensure required paperwork and payment packets are returned from the field, and coordinate access to customer containers stored at the center.
Ensure timely and accurate completion of driver checklists, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas.
Ensure equipment repairs are completed safely and promptly to meet out-of-service targets.
Perform driver functions when business needs require.
Ensure compliance with DOT requirements, including hours-of-service regulations and licensing; OSHA regulations; and state and local facility ordinances.
Ensure adherence to local zoning codes and permit requirements for deliveries and container placement; manage relationships with municipalities and obtain required permits or authorizations.
Participate in quarterly self-audits and identify improvement areas.
Ensure adherence to internal policies, including incident reporting, drug screening, and HR policies related to safety and compliance.
Manage daily operations with a focus on efficiency; manage petty cash according to company policy, ensure compliant and cost-effective equipment refueling, and perform monthly parts inventory reconciliation.
Travel frequently to storage centers throughout the territory and perform other assigned duties.