Assistant Operations Manager | ERO

GardaWorld • Seattle, WA

10d • Onsite

About The Position

The Security Assistant Operations Manager – Emergency Response Officer is a dynamic, multi-functional role responsible for supporting emergency response operations, workforce scheduling, payroll administration, and overall security operations for the assigned client account. This position serves as a trained and qualified member of the Emergency Response Officer (ERO) team while ensuring appropriate staffing coverage, accurate payroll processing, and efficient workforce coordination. The successful candidate must be highly organized, detail-oriented, and capable of balancing administrative responsibilities with operational readiness. This individual will maintain scheduling and payroll systems, support workforce planning, coordinate staffing activities, and be prepared to transition into emergency response duties when activated.

Requirements

• Authorized to work in the United States
• High school diploma or equivalent.
• Ability to meet and maintain all GardaWorld, Washington State, and client-specific Emergency Response Officer (ERO) requirements, including successful completion of: Washington State Armed License, Advanced Firearms Course, Tactical Emergency Casualty Care (TECC), Emergency Medical Technician (EMT) certification
• Ability to successfully complete required firearms, less-lethal, emergency-response, and other account-specific training and qualification requirements.
• Prior experience in security operations, scheduling, workforce coordination, dispatch, GSOC operations, administrative operations, or a related field.
• Demonstrated ability to develop and maintain complex schedules involving multiple employees, shifts, and posts.
• Strong organizational, administrative, and time-management skills.
• Strong computer proficiency and ability to learn and effectively utilize scheduling, timekeeping, communications, and reporting systems.
• Demonstrated attention to detail and ability to reconcile discrepancies between scheduling and timekeeping records.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize competing demands, and make sound decisions in a time-sensitive environment.
• Ability to maintain confidential employee and operational information.
• Ability to communicate professionally with employees at all organizational levels.
• Ability to satisfy all GardaWorld and client requirements applicable to the ERO collateral assignment.
• Strong knowledge of payroll procedures and compliance requirements.
• Excellent attention to detail and a high degree of accuracy.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet strict deadlines.
• Effective communication and interpersonal skills.
• Flexibility to adapt to changing priorities and workload.
• Collaborative team player with a proactive mindset.
• Ability to build and maintain positive working relationships across teams.

Responsibilities

• Maintain operational readiness to respond to designated emergency situations on client premises.
• Respond, when activated and authorized, to violent or life-threatening incidents in coordination with client security teams and responding law enforcement personnel.
• Maintain proficiency with all assigned emergency response, protective, firearms, and less-lethal equipment.
• Participate in required drills, exercises, firearms qualifications, scenario-based training, and readiness activities.
• Maintain all required certifications, training records, and licensing requirements.
• Complete incident reports, notifications, and documentation following emergency activations.
• Exercise sound judgment, professionalism, and adherence to company policies, client directives, and applicable laws during emergency situations.
• Develop, maintain, and communicate employee schedules to ensure adequate staffing and post coverage.
• Coordinate employee schedules, shift assignments, call-offs, coverage requests, and schedule changes.
• Monitor staffing levels and proactively identify coverage gaps, scheduling conflicts, vacancies, and overtime concerns.
• Collaborate with supervisors and account leadership to secure qualified staffing coverage while minimizing unnecessary overtime.
• Track employee availability, vacation requests, leaves of absence, and other scheduling accommodations.
• Maintain accurate scheduling records within workforce management and timekeeping systems.
• Communicate schedule updates and staffing changes to employees in a timely and professional manner.
• Monitor employee attendance, punctuality, and schedule compliance.
• Analyze recurring staffing trends and provide recommendations to leadership.

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED