Pharmacy Operations Manager

Walgreens•Hagerstown, MD

26d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision and within applicable laws, regulations, and company policies, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports pharmacy operations and patient care, including registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily workflow and schedules, supports inventory and administrative work, maintains the pharmacy environment and equipment, ensures compliance and security practices, supports insurance claim resolution and audits, and assists with pharmacy financials, quality, and customer service. The position also coordinates community outreach and off-site immunization events at the Pharmacy Manager’s direction. The role leads technician hiring, onboarding, training, scheduling, and performance accountability; helps ensure required team licenses and certifications are active; maintains PTCB certification; and continues pharmacy and healthcare learning. It communicates with the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, assist with products and services, resolve complaints, respond promptly to requests, and answer non-clinical questions.
Build customer relationships by anticipating needs and promoting pharmacy healthcare services and a positive customer experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services such as vaccines, screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily activity schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Support technology and process rollouts, champion change, and engage the team in action planning.
Ensure pharmacy equipment operates properly and is maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with laws and policies.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
Identify pharmacy-operations knowledge gaps and support team training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications and documenting their status.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development through performance monitoring, feedback, and mentoring.
Communicate support-center and other key messages to the pharmacy team.
Participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.