Operations Director Jobs

About The Position

Requirements

• H.S. Diploma/GED
• 3-5 years of field operations experience.
• Domestic Travel
• Valid Government Issued Driver's License

Responsibilities

• Manage safety by ensuring structural integrity and regulatory compliance for all assigned assets.
• Inform Area Operations Director of asset management issues and work to resolve any issues impacting tower safety, integrity, and regulatory compliance.
• Perform and record site safety and compliance inspections in accordance with FAA/FCC and safety regulations.
• Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management. This includes authority to shut down and/or suspend work at any site location in which it is determined that unsafe conditions exist or that such action is merited to protect persons or property.
• Resolve and/or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action.
• Complete and submit accurate Tenant Installation Notices into Mobile Manager within 24-48 hours of confirmed install date.
• Perform routine site audits to ensure tenant compliance per the lease agreement, complete site summaries within 24 hours of lease execution.
• Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations and act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner. Also includes authority to reject work if deemed unacceptable or non-compliant.
• Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area. Issues include but are not limited to; alarm monitoring instruments and lighting units.
• Ensure proper visibility and escalate major hazards which present safety or structural integrity issues to Sr. RSM.
• Respond to and resolve any safety or operational issues including the repair of tower damage caused by natural disaster, weather, falls or other causes.
• Provide immediate support service during emergency issues and incident response situations
• Provide update/ revisions to CADD drawings as needed or as site details change.
• Manage Notice to Proceed (NTP) process by tracking tower modification (MOD) schedules, approving NTP start dates and issuing NTPs on all new leases and amendments.
• Perform A&E and Pre and Post construction walks on all new leases and amendments ensuring the proper installation of equipment.
• Represent the Company in managing relationships with Ground Owners, including by representing SBA in handling complaints, arbitrating disputes, resolving grievances, and responding to inquiries.
• Maintain a good and professional working relationship with Ground Owners, Managers and Public Officials.
• Keep relations with Ground Owners positive and act as an intermediary between the Company and Ground Owners.
• Collect and track site information such as Fiber, Generators, Lighting systems and monitoring systems.
• Responsible for M&A trackers, work with corporate to ensure quick transition to SBA control, including by not limited to site upgrades (fencing, tower painting and lighting control and replacement, etc.), and tower light conversation to NOCC.
• Responsible for maintaining company vehicle in accordance with DOT and Fleet department standards.
• On an as needed basis, may be required to perform Colocation RSM responsibilities to include but not limited to the following: Manage co-location approvals, disapprovals, A&E site walks, pre and post construction site inspections, drop and swaps and tower enhancements in assigned territory.
• Manage the structural engineering and tower and foundation process. Including schedules of projects, providing update reports and tenant/ application timelines and processing invoices/ POs.
• Manage Structural POR’s and communication in relation to Structurals, Modification Designs and Structural Modifications with Engineering Firm and vendors for delivery of documents to ensure NTP requirements are met prior to issuance of NTP (including but not limited to coordination of Structural Modifications with Engineering Firm & Vendor for proposed Vendor install).
• Prepare and order PO requests for PE letters, structural analysis reports, tower/foundation modification drawings & tower/foundation enhancements, geotechnical reports, foundation investigations and tower mappings.
• Reviews all documentation to issue an NTP including construction drawings, building permits, certificates of insurance & the scope of work.
• Other projects and duties as assigned.

Benefits

• Global Ownership Program (Annual RSU awards for eligible employees)
• 401K with a generous company match
• Employee Stock Purchase Plan offering company stock at a discount
• Health Concierge service
• Generous Paid Time Off (PTO) package
• Paid holidays
• Paid volunteer hours
• Tuition reimbursement
• Support for professional certifications
• Wellness reimbursement program