Director, Operations Readiness

Ensemble Health Partners • Work at Home - Louisiana - Other, LA

2d • $117,400 - $176,100 • Remote

About The Position

Ensemble Health Partners is seeking a strategic, independent, execution-focused Director to lead the development, governance, and adoption of the organization’s Standard Operating Model (SOM) and Orbus capabilities within Operations Readiness. The role will create a scalable enterprise governance model that connects operations, processes, technology, and transformation. It will establish SOM ownership and accountability, mature Orbus as an enterprise capability, maintain process taxonomy, support client gap analysis, and guide effective change control and adoption.

The Director will work across Operations, Technology, Data, AI/automation, and other enterprise functions, translating complex business needs into sustainable processes and governance practices. The role is remote, with travel as needed up to approximately 25%. Team members are expected to use approved AI-enabled tools, automation platforms, reporting technologies, and digital solutions while complying with company policies and applicable regulations.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Significant progressive experience in business architecture, process excellence, operational excellence, enterprise transformation, governance, enterprise PMO, technology transformation, or a related discipline.
• Demonstrated leadership experience overseeing complex, cross-functional initiatives.
• Experience developing or managing enterprise governance models, standardized processes, operating models, or transformation frameworks.
• Strong process improvement and process-management capabilities, including assessing current-state processes and designing scalable future-state solutions.
• Ability to independently lead complex initiatives in environments where processes, requirements, or solutions may not yet be fully defined.
• Strong executive communication, presentation, and stakeholder-management skills.
• Ability to influence senior leaders and drive alignment across multiple functions without relying solely on direct authority.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Ability to translate strategy into practical execution and measurable outcomes.
• Ability to work effectively in a remote environment and travel as needed, up to approximately 25%.

Nice To Haves

• Healthcare, healthcare revenue cycle management (RCM), or healthcare operations experience.
• Experience with Orbus or comparable enterprise architecture, business architecture, or process-management platforms.
• Experience working with Epic or other enterprise healthcare technology platforms.
• Experience in enterprise architecture, business architecture, or process architecture.
• Experience supporting large-scale enterprise transformation or operating-model initiatives.
• Experience with organizational change management and enterprise adoption strategies.
• Experience connecting operational processes with technology, data, automation, or AI-enabled transformation initiatives.
• Experience performing operational or client gap assessments and translating findings into transformation plans.
• PMP, Lean Six Sigma, enterprise/business architecture, change management, or related professional certifications.

Responsibilities

• Lead and independently own the SOM Governance capability within Operations Readiness.
• Develop and mature a scalable governance framework with clear ownership, accountability, standards, and decision-making processes.
• Drive enterprise adoption and accountability for standardized operating models, processes, and governance practices.
• Establish and maintain enterprise process taxonomy, process hierarchy, governance standards, and related documentation.
• Partner with functional leaders to identify gaps between standardized operating models and current-state client or operational processes.
• Develop governance mechanisms for process changes, exceptions, approvals, and change control.
• Monitor adoption and identify opportunities to strengthen governance, standardization, and operational consistency.
• Lead the implementation, maturation, governance, and ongoing utilization of Orbus as an enterprise process and architecture capability.
• Set standards for capturing, maintaining, and using business processes and related information in Orbus.
• Partner with Technology, Operations, Data, and other stakeholders to connect process architecture with enterprise transformation priorities.
• Identify ways to strengthen connections among business processes, technology capabilities, data, automation, and operational outcomes.
• Promote effective Orbus use and adoption across relevant stakeholder groups.
• Translate complex operational and technology concepts into clear frameworks for business leaders.
• Lead enterprise process improvement, governance, and transformation initiatives across multiple functions.
• Assess current-state processes and identify gaps, risks, redundancies, and opportunities for standardization or improvement.
• Translate strategic priorities into practical governance models, operating structures, and execution plans.
• Support client and operational gap assessments to assess alignment with established operating models and enterprise standards.
• Partner with cross-functional leaders to develop solutions that balance operational needs, technology capabilities, scalability, and governance requirements.
• Create structure and forward momentum in complex or ambiguous environments.
• Develop strategies to drive adoption of SOM governance, Orbus, standardized processes, and new ways of working.
• Establish change-control practices that provide appropriate governance while enabling efficient organizational progress.
• Identify adoption barriers with stakeholders and develop sustainable solutions.
• Support communications, education, and stakeholder engagement related to process and governance changes.
• Measure and communicate progress, adoption, risks, gaps, and opportunities to senior leadership.
• Serve as a strategic partner to leaders across Operations, Technology, Data, AI/automation, and other enterprise functions.
• Build alignment among stakeholders with competing priorities and perspectives.
• Influence senior leaders through clear recommendations, sound business judgment, and executive-level communication.
• Lead initiatives independently from strategy and design through implementation, adoption, and ongoing governance.
• Present complex concepts, recommendations, risks, and progress to executive and cross-functional audiences.
• Establish clear accountability and maintain momentum across initiatives involving multiple teams.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development, including a professional certification relevant to each associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director