Revenue Cycle Operations Director - HMS DBO
About The Position
The Revenue Cycle Operations Director oversees a portfolio of Service Center clients and is responsible for smooth day-to-day operations, contractual compliance, and revenue cycle performance. Core functions include client relationship management, business analytics, resource management, culture, staff engagement, training, and solution development. The Director leads the operations management team in executing activities that sustain revenue cycle performance. The role addresses the day-to-day operational needs of existing client engagements while planning for future client opportunities, and works directly with HMS Senior Leadership to design and deliver internal and client-facing work.
Requirements
- Current permanent U.S. work authorization.
- Bachelor's degree.
- Direct supervisory experience.
- Back-end Epic revenue cycle experience.
- At least 7 years of healthcare operations experience, including at least 5 years in managerial positions.
- Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
- Ability to read and write in English.
- Mental and physical health sufficient to meet the demands and pressures of the position.
- Leadership and integrity.
- Strong communication skills and executive presence.
- Strategic decision-making and critical thinking.
- Results-oriented approach.
- Effective relationship building and networking.
- People development and coaching.
Responsibilities
- Execute Service Center objectives, responsibilities, and initiatives.
- Make key operational decisions independently and effectively prioritize projects.
- Establish quarterly goals and work with the HMS Service Center Operational Leadership Team to ensure they are achieved.
- Analyze, interpret, and summarize relevant revenue cycle data, and monitor performance against Key Performance Indicators.
- Identify issues, risks, barriers, and improvement opportunities related to Service Center responsibilities, service level agreements, technology, and people.
- Manage a cohort of Revenue Cycle Operations Managers and clients, providing direction and removing barriers.
- Coach, develop, and mentor direct reports and other subordinates.
- Establish and maintain strong relationships with domestic and international service center stakeholders.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness programs
- Annual incentive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Director
