Revenue Cycle Operations Director - HMS DBO

Huron Consulting Services•Chicago, IL

About The Position

The Revenue Cycle Operations Director oversees a portfolio of Service Center clients and is responsible for smooth day-to-day operations, contractual compliance, and revenue cycle performance. Core areas include client relationship management, business analytics, resource management, culture, staff engagement, training, and solution development. The Director leads the operations management team in carrying out activities that sustain revenue cycle performance, stays informed about the day-to-day operational needs of existing client engagements, and plans for future client opportunities. The role works directly with HMS senior leadership to design and deliver internal and client-facing work.

Requirements

Current permanent U.S. work authorization.
Bachelor's degree.
Direct supervisory experience.
Back-end Epic revenue cycle experience.
7+ years of healthcare operations experience, including 5+ years in managerial positions.
Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
Strong leadership and integrity.
Strong communication skills and executive presence.
Strategic decision-making and critical-thinking skills.
Results-oriented approach.
Effective relationship-building and networking skills.
People development and coaching skills.
Mental and physical health sufficient to meet the demands and pressures of the position.
Ability to read and write in English.
Ability to meet limited travel requirements.

Responsibilities

Execute Service Center objectives, responsibilities, and initiatives.
Make operational decisions independently and prioritize projects effectively.
Establish quarterly goals and work with the HMS Service Center Operational Leadership Team to achieve them.
Analyze, interpret, and summarize revenue cycle data, and monitor performance against key performance indicators.
Identify issues, risks, barriers, and improvement opportunities involving Service Center responsibilities, service level agreements, technology, and people.
Manage a cohort of Revenue Cycle Operations Managers and clients, providing direction and removing barriers.
Coach, develop, and mentor direct reports and other subordinates.
Establish and maintain strong relationships with domestic and international Service Center stakeholders.
Oversee day-to-day operations, contractual compliance, and revenue cycle performance for a portfolio of Service Center clients.
Lead core Service Center functions, including client relationship management, business analytics, resource management, culture, staff engagement, training, and solution development.
Work with HMS senior leadership to design and deliver internal and client-facing work and plan for future client opportunities.