Operations Coordinator Jobs

About The Position

Requirements

• Bachelor’s Degree in sales, business or a related field OR 3-5 years of experience in sales is required.
• Proven ability to make sales and maintain customer accounts.
• Intermediate understanding and use of Microsoft Office Suite products.
• Ability to type 50+ words per minute.
• Shown professionalism through clear and concise communication (written and verbal) with internal teams, external customers and key stakeholders.
• Strong active listening and strategic influencing skills.
• Demonstrated ability to build strong relationships with all levels of internal and external personnel.
• Ability to stay adaptable to changing environments and tasks.
• Ability to self-motivate and work with minimal oversight.
• Ability to manage priorities and meet multiple deadlines simultaneously.
• Critical thinking skills and solution-oriented mindset.
• Strong data entry skills (alphanumeric) required.
• Team-oriented mindset and strong work ethic.

Nice To Haves

• Experience in heavy-duty transportation industry preferred.
• Experience using an ERP system is preferred.

Responsibilities

• Responsible for supporting, sustaining and growing existing strategic customer accounts.
• Develop new customer relationships and accounts, and develop a business plan to sustain year-over-year growth.
• Participate in and/or lead internal and customer projects (ex. onboarding new customer).
• Maximize sales within assigned customer locations and ensure sales goals are met.
• Identify opportunities of customer’s future needs to drive sales.
• Serve as a back-up for other Strategic Account Sales team members as needed.
• Strive to meet all customer demands, requests, and inquiries efficiently and effectively, collaborating with other teams as necessary.
• Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
• Advise customers and answer questions about products, product features, prices, and availability.
• Resolve problems for customers and internal teams by trouble shooting, then researching and implementing solutions. Escalate unresolved problems to management.
• Responsible for managing backorders, regional service level expectations and customer key performance indicators (KPIs).
• Process orders placed by phone or email in a timely and accurate manner within the company’s enterprise resource planning (ERP) system.
• Verify order details such as product availability, pricing, customer information and shipping details to prevent errors.
• Acknowledge, enter, and send confirmations for customer orders for shipping and local deliveries.
• Coordinate product deliveries to customers with warehouse personnel daily.
• Schedule, coordinate and follow-up on shipments to guarantee timely and accurate deliveries.
• Identify and resolve issues regarding orders and shipments.
• Collaborate with the Sales Operations Coordinator on orders and delegate order management to them as needed.
• Responsible for integrated parts labels, physical inventory, parts room organization and parts management.
• Assist in the inventory planning function by providing accurate and timely input on sales trends.
• Provide input to Operations for inventory planning of the location ensuring availability of product while assisting to realize supply efficiencies.
• Identify where sales trends caused demand change and explore reasoning to implement corrective action or other adjustments to account for the trend.
• Monitor inventory levels, warehouse stock and product flows.
• Ensure data accuracy and integrity within ERP system.
• Grow technical knowledge of parts essential to the heavy-duty vehicle aftermarket to answer customer questions, suggest options and support achieving sales.
• Suggest sale of related parts when identical replacements are not available.
• Effectively communicate features, benefits, and warranty policy information to customers.
• Use catalogs and parts manuals to identify and sell heavy-duty truck and trailer parts.
• Keep Sales and Operations aware of changes in the market, customers, and potential opportunities.