(USA) 1st Shift Coordinator, Patient Care - Health And Wellness Non-Store Operations (On-site Call Center)
About The Position
Sets up pharmacy shipments by verifying patient information and prescription for delivery, verifying and inputting method of payment using Walmart systems to process patient information and delivery carrier and method, and logging calls and customer information (e.g., name, date of birth, address, method of payment). Notates call information, how to ship orders. Provides customer service to pharmacy patients by responding to customer calls and emails using Walmart systems, training, and manual to resolve customer and associate inquiries, maintaining confidentiality of patient health information, processing and submitting call requests (e.g., refills, transfers, payments, new prescription requests, pricing requests), identifying and resolving discrepancies for customers' orders, and researching customers' billing issues. Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments. Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Delivers results while putting the customer first. Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders. Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience. Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Requirements
- 1 year experience in customer service
Nice To Haves
- Microsoft Office
Responsibilities
- Sets up pharmacy shipments by verifying patient information and prescription for delivery
- Verifies and inputs method of payment using Walmart systems to process patient information and delivery carrier and method
- Logs calls and customer information (e.g., name, date of birth, address, method of payment)
- Notates call information, how to ship orders
- Provides customer service to pharmacy patients by responding to customer calls and emails using Walmart systems, training, and manual to resolve customer and associate inquiries
- Maintains confidentiality of patient health information
- Processes and submits call requests (e.g., refills, transfers, payments, new prescription requests, pricing requests)
- Identifies and resolves discrepancies for customers' orders
- Researches customers' billing issues
- Embraces differences in people, cultures, ideas, and experiences
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
- Creates opportunities for all associates to thrive and perform
- Helps to attract the best talent
- Works as a team, builds strong and trusting relationships
- Communicates with impact, energy, and positivity to motivate and influence
- Strengthens the team by helping, developing, and mentoring others
- Recognizes others' contributions and accomplishments
- Maintains and promotes the highest standards of integrity, ethics, and compliance
- Models the Walmart values to support and foster our culture
- Holds oneself and others accountable
- Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
- Delivers results while putting the customer first
- Makes decisions based on reliable information
- Balances short- and long-term priorities
- Considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
- Displays curiosity and a desire to learn
- Takes calculated risks and demonstrates courage and resilience
- Drives continuous improvements
- Is open to and uses new technologies and skills
- Supports others through change
Benefits
- Medical insurance
- Vision insurance
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
