Office Receptionist Jobs

About The Position

Requirements

• High school diploma or GED.
• Minimum of 2 years’ experience in a medical office.
• Knowledge of HIPAA and OSHA guidelines.
• Working knowledge of medical practice management systems and electronic medical records.
• Basic computer skills and knowledge of medical terminology.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work well with physicians, supervisors, peers, patients, and others.
• Committed, result-driven, ethical, and professional attitude.
• Strong commitment to confidentiality, quality customer service, and professionalism.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Answer telephone calls pleasantly, schedule appointments, route calls, or take messages.
• Receive fax referrals, contact patients to schedule appointments, explain information to bring and potential charges, offer scheduling options, and follow scheduling guidelines.
• Verify patient insurance eligibility using batch eligibility and online tools.
• Obtain payor-required authorizations for office visits, including Workers’ Compensation patients.
• Make appointment reminder calls or use automated systems 48 hours before designated appointments.
• Open and close the office each day according to protocol.
• Prepare the next day’s schedules and distribute copies to physicians, medical assistants, and the front desk.
• Print new-patient face sheets and visit notes and test results according to provider preferences.
• Greet patients and provide new patients with required paperwork and an iPad to complete or verify their information.
• Confirm demographic and insurance information for new and established patients, scan insurance cards and photo IDs, and confirm electronic insurance eligibility.
• Explain financial and collection policies to new patients and provide written guidelines.
• Ensure patient paperwork is complete before the visit and flag charts for clinical staff.
• Inform patients when physicians are running behind and offer to reschedule them.
• Collect copayments at the time of the visit, post payments in the computer, and provide computerized receipts; aim to collect at least 90% of collectible charges daily.
• Screen visitors, respond to routine information requests, and keep the reception area neat and clean.
• Assist in rooming patients as necessary.
• Request payment for outstanding account balances, post payments, and provide computerized receipts.
• Ensure physicians complete encounter forms and post daily charges and payments from encounter forms into the computer system.
• Schedule follow-up appointments before patients leave the office.
• Facilitate referral requests; schedule tests and specialist appointments; and pre-certify tests when required by insurance.
• Balance daily over-the-counter transactions, reconcile encounter forms, prepare deposit slips, and deliver the Batch Summary packet to the Billing Coordinator.
• Ensure WC Quick Note and Work Status forms are completed, faxed, and given to the WC Liaison.
• Clear faxes from Provider Flow and distribute them throughout the day; sort incoming reports and direct them to the appropriate person.
• Maintain and respect patient confidentiality in accordance with company policy and procedure, HIPAA, and compliance guidelines.
• Attend regular staff meetings and continuing education sessions as required, maintain regular attendance, present a professional image, and perform other duties as assigned.

Benefits

• Paid time off
• Medical benefits
• Dental benefits
• Vision benefits
• Retirement plan
• Certain roles may be eligible for additional compensation, such as a bonus.