Medical Office Receptionist

Union County Orthopaedic Group•Linden, NJ

76d•$16 - $24

About The Position

With a customer service orientation, the Medical Office Receptionist accurately performs assigned portions of telephone answering, appointment scheduling, check-in, rooming, and check-out. The role supports daily office operations and patient flow, including registration, insurance verification, payment collection, scheduling, and routine communications with patients and staff. The receptionist opens and closes the office according to protocol; prepares daily schedules and visit materials; welcomes and registers patients; confirms demographic and insurance information; collects and posts payments; assists with rooming as necessary; and coordinates follow-up appointments, referrals, tests, and specialist appointments. The role also supports fax and report distribution, maintains patient confidentiality under company policy and HIPAA and compliance guidelines, attends required meetings and education sessions, and performs other assigned duties. The hourly hiring range is $16.00–$24.00. The range may vary based on work geography and the candidate’s qualifications and experience. Certain roles may also be eligible for additional compensation and/or benefits. Full-time employees are eligible for a standard benefits package including paid time off, medical, dental, vision, and a retirement plan.

Requirements

High school diploma or GED.
Minimum of 2 years’ experience in a medical office.
Knowledge of HIPAA and OSHA guidelines.
Working knowledge of medical practice management systems and electronic medical records.
Basic computer skills and knowledge of medical terminology.
Excellent verbal, written, and interpersonal communication skills.
Ability to work well with physicians, supervisors, peers, patients, and others.
Committed, result-driven, ethical, and professional attitude.
Strong commitment to confidentiality, quality customer service, and professionalism.

Nice To Haves

Bilingual Spanish.

Responsibilities

Answer telephone calls pleasantly, schedule appointments, route calls, or take messages.
Receive fax referrals, contact patients to schedule appointments, explain information to bring and potential charges, offer scheduling options, and follow scheduling guidelines.
Verify patient insurance eligibility using batch eligibility and online tools.
Obtain payor-required authorizations for office visits, including Workers’ Compensation patients.
Make appointment reminder calls or use automated systems 48 hours before designated appointments.
Open and close the office each day according to protocol.
Prepare the next day’s schedules and distribute copies to physicians, medical assistants, and the front desk.
Print new-patient face sheets and visit notes and test results according to provider preferences.
Greet patients and provide new patients with required paperwork and an iPad to complete or verify their information.
Confirm demographic and insurance information for new and established patients, scan insurance cards and photo IDs, and confirm electronic insurance eligibility.
Explain financial and collection policies to new patients and provide written guidelines.
Ensure patient paperwork is complete before the visit and flag charts for clinical staff.
Inform patients when physicians are running behind and offer to reschedule them.
Collect copayments at the time of the visit, post payments in the computer, and provide computerized receipts; aim to collect at least 90% of collectible charges daily.
Screen visitors, respond to routine information requests, and keep the reception area neat and clean.
Assist in rooming patients as necessary.
Request payment for outstanding account balances, post payments, and provide computerized receipts.
Ensure physicians complete encounter forms and post daily charges and payments from encounter forms into the computer system.
Schedule follow-up appointments before patients leave the office.
Facilitate referral requests; schedule tests and specialist appointments; and pre-certify tests when required by insurance.
Balance daily over-the-counter transactions, reconcile encounter forms, prepare deposit slips, and deliver the Batch Summary packet to the Billing Coordinator.
Ensure WC Quick Note and Work Status forms are completed, faxed, and given to the WC Liaison.
Clear faxes from Provider Flow and distribute them throughout the day; sort incoming reports and direct them to the appropriate person.
Maintain and respect patient confidentiality in accordance with company policy and procedure, HIPAA, and compliance guidelines.
Attend regular staff meetings and continuing education sessions as required, maintain regular attendance, present a professional image, and perform other duties as assigned.