Front Office

Ventura Orthopedics•San Buenaventura (Ventura), CA

3d•$18 - $24•Onsite

About The Position

Join the Ventura Orthopedics Team! Be the First Smile Our Patients See. Are you friendly, organized, and passionate about providing exceptional customer service? Ventura Orthopedics is looking for a professional and compassionate Front Desk Receptionist to join our Clinic team. In this important role, you will create a positive first impression for our patients while supporting the daily operations of a busy orthopedic practice. If you enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering outstanding patient experiences, we'd love to meet you. At Ventura Orthopedics, our employees are the foundation of our success. We foster a supportive and collaborative culture where team members are valued, respected, and encouraged to grow professionally.

Requirements

High School Diploma or GED required
12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred
Equivalent combination of education and experience may be considered
Proficiency with computers, office equipment, and data entry systems
Ability to maintain confidentiality and professionalism
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Outstanding customer and patient service skills
High attention to detail and accuracy
Positive, professional, and welcoming attitude
Ability to work effectively in a fast-paced environment
Dependable and team-oriented
Ability to read and interpret policies, procedures, and office documentation
Basic mathematical skills, including percentages and payment calculations
Strong problem-solving and reasoning abilities
Ability to communicate clearly and professionally with patients, staff, providers, and outside vendors

Responsibilities

Check in patients accurately and efficiently
Welcome patients and provide exceptional customer service
Verify and update patient demographics and insurance information
Collect patient balances, co-payments, co-insurance, and surgery fees
Schedule walk-in appointments as needed
Verify no-show appointments and update scheduling records
Log and track films and other medical records received
Obtain and verify eligibility and benefits (E&B) when necessary
Scan and upload patient documents, identification, and insurance cards
Verify claims mailing addresses and patient information
Perform partial CPQ data entry in designated systems
Update MBC forms annually as required
Verify daily cash logs and payment records
Maintain a clean, organized, and welcoming lobby area
Serve as a liaison between patients, providers, medical assistants, and clinic staff
Assist with additional administrative duties as assigned