Office Assistant Jobs

About The Position

Requirements

• Customer service experience or training is required.
• Ability to communicate effectively in person and over the telephone.
• Ability to use good judgment when handling incoming calls and in-person patients efficiently and appropriately.
• Strong interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills.
• Ability to handle confidential and sensitive information.
• Ability to work efficiently and multitask in a fast-paced environment.
• Compliance with Trinity's privacy and confidentiality standards.

Nice To Haves

• High school diploma or GED preferred.
• At least six months of experience preferred.
• Experience in a clerical or office setting preferred.
• Knowledge of medical terminology preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify required information, and process payments according to clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages appropriately, and communicate clearly and courteously with patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality and handle sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas during staff absences or high-volume periods.