Assistant Dental Office Manager

Aspen Dental Management • Opelika, AL

15h

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, helps create lasting impressions and build trust and loyalty with patients by performing daily front-office duties. The role reports to the Manager and supports the practice’s non-clinical team and operations. New team members participate in an eight-week training program.

The position provides patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. It involves working collaboratively with the dental team, discussing clinical-team-provided treatment options with patients, and verifying insurance payments and collections. Under the Manager’s direction, the Operations Lead supervises and reinforces the non-clinical team’s daily tasks and priorities, reviews practice data, oversees appointments, and handles deposits and credit-card processing.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
• Analytical thinking and an emphasis on leveraging data.
• Organized and detail-oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Collaborate with other members of the dental team to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, and verify insurance payments and collections.
• Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirmation of patient appointments.
• Verify insurance payments and collections, balance nightly deposits, and process credit-card payments.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off.
• Health, dental, and vision benefits.
• 401(k) savings plan with match.
• Career development and growth opportunities.
• Free continuous learning through TAG U.
• Flexible scheduling.
• Competitive compensation.
• Best-in-class training program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED