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Home Health Office Assistant/Scheduler

VICARS LANDING•Ponte Vedra Beach, FL

About The Position

The Home Health Office Assistant supports the Home Health Agency’s office operations and client care. This blended role includes administrative duties such as answering calls, assisting visitors, managing communications and records, data entry, and caregiver scheduling. It also involves coordinating client intake, appointments, and service visits while protecting client confidentiality and following HIPAA requirements. The position provides direct support to clients, including assistance with activities of daily living and household needs, companionship, and help with meals, light housekeeping, and laundry. The assistant also follows care plans, supports home exercise programs, provides medication reminders, monitors and reports changes in client condition including vital signs, and helps maintain a safe home environment.

Requirements

  • High school diploma or equivalent.
  • Current Home Health Aide (HHA) or Certified Nursing Assistant (CNA) certification.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Ability to maintain professionalism and confidentiality.
  • Strong customer service skills and attention to detail.

Nice To Haves

  • Previous administrative or office support experience, preferably in healthcare.
  • Experience with Microsoft Word, Excel, and Outlook.
  • Familiarity with medical terminology and healthcare documentation.
  • Experience working with seniors or in a home health environment.

Responsibilities

  • Answer and direct phone calls, take messages, and assist visitors with questions and inquiries.
  • Manage incoming and outgoing mail, faxes, and office communications.
  • Maintain organized physical and electronic files and records.
  • Assist with data entry, documentation, and record keeping.
  • Support caregiver scheduling and coordination.
  • Assist with client intake processes and onboarding.
  • Schedule client appointments and coordinate service visits with caregivers.
  • Maintain client confidentiality and adhere to HIPAA requirements.
  • Provide support with Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs).
  • Assist clients with bathing, dressing, grooming, toileting, mobility, and transfers.
  • Provide companionship, emotional support, and meaningful social interaction.
  • Encourage participation in activities and conversations that promote well-being.
  • Assist with meal preparation, light housekeeping, laundry, and other household support needs.
  • Monitor and report changes in client condition, including vital signs.
  • Follow established care plans and support home exercise programs.
  • Assist with medication reminders and help maintain a safe home environment.

Benefits

  • Competitive pay based on experience and qualifications.
  • Holiday bonus opportunities.
  • Scholarship and career advancement programs.
  • Free daily meals.
  • Ongoing training and professional development opportunities.
  • Health, dental, and vision coverage.
  • Retirement savings plan.
  • Paid time off.
  • A supportive and collaborative work environment.

Career Resources

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