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Inpatient Social Worker (MSW) or Registered Nurse (RN) Care Manager, Full Time, Bethlehem Campus

St. Luke’s University Health Network•Bethlehem, PA
•Onsite

About The Position

The Social Worker or Registered Nurse Care Manager coordinates complex discharge-planning needs and provides supportive counseling, psychosocial assessment, and interventions for designated patient populations across the continuum of care. The role works with providers, registered nurse care managers, social workers, and multidisciplinary care teams to help achieve desired patient, quality, and financial outcomes. The position develops and revises discharge plans in collaboration with patients, families or caregivers, and the multidisciplinary team. It addresses psychosocial needs and barriers to care, supports safe transitions to the next level of care, and considers services such as palliative care and home care to support patients in outpatient settings and reduce readmission risk. The care manager facilitates communication and decision-making, provides advocacy and counseling, monitors resource utilization, documents care management activities, and serves as a resource to staff on regulatory and psychosocial discharge-planning matters. Applicants must qualify through either the social work or nursing pathway. The social work pathway requires an MSW or equivalent from an accredited school of social work, with specified licensing requirements for certain campuses. The nursing pathway requires graduation from a professional nursing program and current RN licensure for the applicable state and campus. A BSN is required or must be obtained within three years of hire; advanced nursing education and case management certification are preferred.

Requirements

  • For the social work pathway: MSW or equivalent from an accredited school of social work.
  • For the nursing pathway: graduation from a professional nursing program and current RN licensure to practice in Pennsylvania, or pursuit of Pennsylvania licensure through reciprocity; New Jersey RN licensure is required for the Warren Campus.
  • For the nursing pathway: BSN required or to be obtained within three years of hire.
  • Strong critical-thinking skills.
  • Ability to maintain collaborative and effective working relationships.
  • Ability to assert needs to patients, families, physicians, and other interdisciplinary team members while maintaining rapport and relationships.
  • Knowledge of medical terminology.
  • Ability to communicate verbally and in writing.
  • Basic computer skills.
  • If the primary coverage area is OB, membership in the National Organization of Perinatal Social Workers is required.

Nice To Haves

  • At least two years of experience as an RN or social worker in an acute hospital setting is preferred.
  • Previous care management experience is preferred.
  • Advanced nursing degree preferred.
  • MSN and/or Case Management Certification preferred.

Responsibilities

  • Develop discharge plans that address patients’ psychosocial needs and goals for the next step in the continuum of care.
  • Collaborate with patients, families or caregivers, and multidisciplinary teams to create discharge plans aligned with patient needs and goals.
  • Work with care management team members, including RN care managers, assistants, coordinators, utilization management staff, and the director.
  • Facilitate communication among treatment team members and update the care team and patients or families on discharge-plan status.
  • Proactively identify and address issues and barriers to care, length of stay, and successful discharge.
  • Re-evaluate and revise discharge plans as additional information becomes available.
  • Consider palliative care, home care, and other services that support outpatient health and minimize readmission risk.
  • Issue applicable state and federal regulatory notices, including IMM, MOON, and BPCI notifications.
  • Monitor risk assessments using available tools and implement appropriate discharge interventions.
  • Address and monitor resource utilization and document delays as appropriate.
  • Identify patients with unplanned readmissions and complete root-cause analyses.
  • Coordinate patient and community resources to support safe, effective discharge plans, goal achievement, and reduced readmission risk.
  • Collaborate with Outpatient Care Managers to identify patients for handover and post-discharge follow-up.
  • Provide supportive counseling and advocacy to patients and families dealing with illness, hospitalization, or alternative care placement.
  • Facilitate decision-making in complex cases and resolve patient-care issues compassionately, using team meetings as appropriate.
  • Serve as a staff resource on regulatory issues related to discharge planning and psychosocial processes.
  • Use electronic systems to accurately document care manager functions.

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