Medical Assistant Jobs in The Woodlands, TX

About The Position

Requirements

• U.S. citizenship, subject to the stated VA exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in written and spoken English.
• At least six months of clerical, office, customer-service, or other administrative experience; or one year of education above high school; or an equivalent combination of experience and education.
• One year of experience at or equivalent to GS-7 leading or supervising MSAs or equivalent administrative patient-support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader, including work assignment, performance evaluation, staff selection, and recommendations for awards or advancements.
• Ability to collaborate, communicate, and demonstrate customer-service and interpersonal skills with internal and external customers to support continuity and quality of care and compliance with policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient-support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Advanced knowledge of managing or leading patient-support staff in a clinic, including independently using reference sources, making decisions, and empowering teams to resolve problems in a complex systems environment.
• Thorough knowledge of policies and directives governing appointment access, outpatient scheduling, and clinic management.
• Knowledge of VA medical care, priorities for care, release of information, HIPAA, and Non-VA/Community Care programs.
• Technical competency and expertise using relevant computer systems and software, including VistA, CPRS, and MyHealtheVet/Secure Messaging.
• Must complete required background/security investigation, onboarding, and applicable pre-employment requirements, including urinalysis for selected applicants in testing-designated positions and seasonal influenza vaccination requirements for VA health-care personnel.
• Must serve a one- or two-year trial period if appointed.
• Physical ability to perform occasional standing, twisting, bending, sitting, and carrying supplies weighing up to 40 pounds.

Responsibilities

• Plan and direct programs at medical centers and/or satellite outpatient clinics.
• Supervise at least one subordinate team leader, supervisor, or equivalent administrative patient-support staff member.
• Assign and evaluate subordinate staff work; resolve complex problems affecting patient services; identify training needs; make final hiring-selection decisions; evaluate employee performance and conduct; and take disciplinary action when necessary.
• Plan and direct daily MSA scheduling activities and oversee outpatient administrative functions, appointment access, clinic management, scheduling, and consult management.
• Collaborate with interdisciplinary care teams and perform customer-service and administrative duties that support timely patient treatment and maintained appointment schedules.
• Provide administrative and technical support to Section Chiefs and support management information components of health-eligibility programs.
• Enter and review data, reports, records, and statistical computations for accuracy and propriety; manage enrollment priority groups and ensure enrollment information is reported to the Health Eligibility Center.
• Assist with clinic-access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other providers when staffing or coverage conflicts arise.
• Apply patient-safety identification standards, including verification using two forms of identification and, where presented, the Veterans Health Identification Card.
• Extract and analyze data and provide reports to senior management in support of performance measures and tracking measures.
• Communicate professionally and effectively with staff at all levels, Veterans, and family members, while demonstrating VA Core Values.
• Approve leave for employees in the designated supervisory section.
• Ensure quality assurance for work produced within areas of responsibility and provide frequent employee feedback regarding attendance, performance, and behavior.
• Use Lead MSAs to assist with new-staff orientation and training and oversee day-to-day clinic performance.
• Use relevant computer systems and software, including VistA platforms, CPRS, and MyHealtheVet/Secure Messaging.

Benefits

• Federal employee benefits package; specific benefit eligibility depends on position type and other factors.
• Selected applicants may qualify for credit toward annual leave accrual based on prior federal employment or military service, subject to request and approval.