Health Care Assistant / Medical Assistant

Planned Parenthood of Northern New England•Manchester, NH

10d

About The Position

Health Care Associates (HCAs) support comprehensive sexual and reproductive healthcare as the first point of contact for patients, providing both administrative and clinical assistance. They deliver outstanding customer service and collaborate with the health center team to provide high-quality, patient-centered care. The position is based in Manchester, New Hampshire, and is full-time at 37.5 hours per week. It is hourly, non-exempt, and represented by the AFT union in New Hampshire.

Requirements

High school degree or equivalent.
Commitment to customer service and satisfaction.
Knowledge of and comfort with the services provided by PPNNE.
Flexibility, initiative, creative thinking, and willingness to learn and assist where needed.

Nice To Haves

Experience working with people from diverse ethnic, linguistic, socioeconomic, and cultural communities.
Demonstrated commitment to diversity, equity, and inclusion and their intersection with health and social justice.
Multilingual skills; proven multilingual skills receive an hourly differential when providing interpretation or bilingual services.

Responsibilities

Greet patients and assist with check-in, check-out, and visit-related questions.
Help patients with insurance, payments, and scheduling; assess eligibility for state-funded insurance plans and other programs.
Answer calls, schedule appointments, maintain records, and follow clinic procedures.
Monitor patient flow and help keep clinic operations running smoothly; maintain a clean, organized space.
Perform basic medical tasks, including taking vital signs, drawing blood, giving injections, and assisting with lab tests.
Provide patient education and counseling and ensure informed consent for services.
Document care in the Electronic Health Record (EHR) system and support clinicians as needed.
Maintain clean, stocked exam rooms and assist with clinical tasks after completing required training.

Benefits

Up to three weeks of paid time off, increasing with tenure.
Up to 10 paid holidays.
Paid parental leave.
Medical, dental, and vision insurance.
Employer-funded health reimbursement account to cover a portion of medical deductible costs.
403(b) retirement account with eligibility for a 2% employer match.
Employee assistance program offering confidential counseling and resources.
Employee referral bonuses.
Employer-paid short-term disability and life insurance.
Paid training for in-demand clinical skills.
Travel mileage reimbursement.