Health Care Assistant / Medical Assistant

Planned Parenthood of Northern New England•Williston, VT

6d•Onsite

About The Position

Health Care Associates (HCAs) support comprehensive sexual and reproductive healthcare as the first point of contact for patients at Planned Parenthood of Northern New England health centers. The role combines administrative and clinical responsibilities and works collaboratively with the health center team to provide high-quality, patient-centered care and outstanding customer service. HCAs welcome and assist patients, support scheduling and insurance-related needs, manage calls and records, and help maintain patient flow and an organized clinic. Clinical duties include taking vital signs, drawing blood, giving injections, assisting with lab tests, educating and counseling patients, documenting in the Electronic Health Record, and supporting clinicians. HCAs maintain stocked exam rooms and take on clinical tasks after completing required training. This is a full-time, hourly, non-exempt position in Williston, Vermont, represented by the AFT union in Vermont. The pay range begins at $22 per hour. Bilingual HCAs receive a differential for hours or portions of hours when providing interpretation or bilingual services.

Requirements

High school degree or equivalent.
Commitment to customer service and satisfaction.
Knowledge of and comfort with the services provided by PPNNE.
Flexibility, initiative, creative thinking, and willingness to learn and help where needed.

Nice To Haves

Experience working with people from diverse ethnic, linguistic, socioeconomic, and cultural communities.
Demonstrated commitment to diversity, equity, and inclusion and their intersection with health and social justice.
Multilingual skills.

Responsibilities

Greet patients and assist with check-in, check-out, and questions about their visits.
Assist patients with insurance, payments, scheduling, and eligibility assessment for state-funded insurance plans or other programs.
Answer calls, schedule appointments, maintain records, and follow clinic procedures.
Monitor patient flow and help ensure clinic operations run smoothly.
Maintain a clean and organized work area.
Take vital signs, draw blood, give injections, and assist with lab tests.
Provide patient education and counseling and ensure informed consent for services.
Document in the Electronic Health Record system and support clinicians as needed.
Maintain clean, stocked exam rooms and assist with clinical tasks after completing required training.

Benefits

Up to three weeks of paid time off, increasing with tenure.
Up to 10 paid holidays.
Paid parental leave.
Medical, dental, and vision insurance.
Employer-funded health reimbursement account to cover a portion of medical deductible costs.
403(b) retirement account with eligibility for a 2% employer match.
Employee assistance program with confidential counseling and resources.
Employee referral bonuses.
Employer-paid short-term disability and life insurance.
Paid training for in-demand clinical skills.
Travel mileage reimbursement.