Health Care Assistant / Medical Assistant
About The Position
Health Care Associates (HCAs) support comprehensive sexual and reproductive healthcare and serve as patients’ first point of contact at the health center, both administratively and clinically. They provide outstanding customer service and collaborate with the health center team to deliver high-quality, patient-centered care. The role combines front-desk and clinic support. Administrative work includes greeting patients, helping with check-in and check-out, assisting with insurance, payments, scheduling and eligibility assessments, answering calls, maintaining records, supporting patient flow, and keeping the space clean and organized. Clinical work includes taking vital signs, drawing blood, giving injections, assisting with lab tests, educating and counseling patients, supporting informed consent, documenting in the Electronic Health Record (EHR), assisting clinicians, and maintaining stocked exam rooms. Some clinical tasks are performed after required training. This is a full-time, hourly, non-exempt position in Manchester, New Hampshire, working 37.5 hours per week. The role is represented by the AFT union in New Hampshire. Pay begins at $22 per hour; HCAs with proven multilingual skills receive a differential for hours or portions of hours when providing interpretation or bilingual services.
Requirements
- High school degree or equivalent.
- Commitment to customer service and satisfaction.
- Knowledge of and comfort with the services provided by PPNNE.
- Flexibility, initiative, creative thinking, and willingness to learn and contribute.
- Ability to collaborate with the health center team to provide patient-centered care.
Nice To Haves
- Experience working with people from diverse ethnic, linguistic, socioeconomic, and cultural communities.
- Demonstrated commitment to diversity, equity, and inclusion and their intersection with health and social justice.
- Proven multilingual skills; a pay differential applies when providing interpretation or bilingual services.
Responsibilities
- Greet patients and assist with check-in, check-out, and questions about their visits.
- Assist patients with insurance, payments, scheduling, and eligibility for state-funded insurance plans or other programs.
- Answer calls, schedule appointments, maintain records, and follow clinic procedures.
- Monitor patient flow and help maintain a smooth-running, clean, and organized health center.
- Take vital signs, draw blood, give injections, and assist with laboratory tests.
- Provide patient education and counseling and ensure informed consent for services.
- Document in the Electronic Health Record (EHR) and provide support to clinicians as needed.
- Maintain clean, stocked exam rooms and assist with clinical tasks after completing required training.
Benefits
- Up to three weeks of paid time off, increasing with tenure.
- Up to 10 paid holidays.
- Paid parental leave.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Employer-funded health reimbursement account to cover a portion of medical deductible costs.
- 403(b) retirement account with eligibility for a 2% employer match.
- Employee assistance program with confidential counseling and resources.
- Employee referral bonuses.
- Employer-paid short-term disability insurance.
- Employer-paid life insurance.
- Paid training for essential clinical skills.
- Travel mileage reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
