Health Care Assistant / Medical Assistant

Planned Parenthood of Northern New England•White River Junction, VT

22h•$22•Onsite

About The Position

The Health Care Associate (HCA) supports the delivery of comprehensive sexual and reproductive healthcare at the White River Junction, Vermont health center. Serving as a first point of contact for patients, the HCA provides both administrative assistance and clinical support in collaboration with the health center team, with a focus on outstanding customer service and high-quality, patient-centered care. The role is full-time, 37.5 hours per week, hourly, and non-exempt. Administrative work includes welcoming patients, assisting with check-in and check-out, answering questions, helping with insurance, payments, scheduling, and eligibility for state-funded insurance plans or other programs. The HCA also answers calls, maintains records, supports patient flow, follows clinic procedures, and keeps the workspace clean and organized. Clinical duties include taking vital signs, drawing blood, giving injections, assisting with lab tests, providing patient education and counseling, and ensuring informed consent. The HCA documents in the Electronic Health Record (EHR), supports clinicians, and maintains stocked and clean exam rooms. Clinical tasks are performed after required training.

Requirements

High school degree or equivalent.
Commitment to customer service and satisfaction.
Knowledge of and comfort with all services provided by PPNNE.
Flexibility, initiative, creative thinking, and willingness to learn and jump in.

Nice To Haves

Experience working with people from diverse ethnic, linguistic, socioeconomic, and cultural communities.
Demonstrated commitment to diversity, equity, and inclusion and their intersection with health and social justice.

Responsibilities

Greet patients and assist with check-in, check-out, and questions about their visits.
Help patients with insurance, payments, scheduling, and eligibility for state-funded insurance plans or other programs.
Answer calls, schedule appointments, maintain records, and follow clinic procedures.
Monitor patient flow and maintain a clean, organized space.
Take vital signs, draw blood, give injections, and assist with lab tests.
Provide patient education and counseling, and ensure informed consent for services.
Document in the Electronic Health Record (EHR) and support clinicians as needed.
Maintain clean, stocked exam rooms and assist with clinical tasks after completing required training.

Benefits

Up to 3 weeks of paid time off, increasing with tenure.
Up to 10 paid holidays.
Paid parental leave.
Medical, dental, and vision insurance.
PPNNE-funded health reimbursement account to cover a portion of medical deductible costs.
403(b) retirement account with eligibility for a 2% employer match.
Employee assistance program with confidential counseling and resources.
Employee referral bonuses.
Employer-paid short-term disability and life insurance.
Paid training for in-demand clinical skills.
Travel mileage reimbursement.
Bilingual differential for hours, or portions of hours, when providing interpretation services or bilingual skills.