Health Care Assistant / Medical Assistant

Planned Parenthood of Northern New England•Williston, VT

7d•$22•Onsite

About The Position

Health Care Associates (HCAs) support the delivery of comprehensive sexual and reproductive healthcare and serve as patients’ first point of contact at the health center, both administratively and clinically. They provide outstanding customer service and collaborate with the health center team to deliver high-quality, patient-centered care. The position is based in Williston, Vermont, and is full-time at 37.5 hours per week. It is hourly, non-exempt, and represented by the AFT union in Vermont. The role combines front-desk and administrative responsibilities with clinical support. HCAs assist patients throughout their visit, help with insurance and scheduling, maintain patient records and clinic flow, and perform basic clinical tasks such as taking vital signs, drawing blood, giving injections, and assisting with lab tests. They provide patient education and counseling, support informed consent, document care in the Electronic Health Record, and help clinicians as needed. Required training is provided for clinical tasks. PPNNE describes the role as an opportunity to contribute to access to essential sexual and reproductive healthcare in a collaborative, mission-driven workplace. Pay begins at $22 per hour, with a differential for proven multilingual skills during hours when interpretation or bilingual skills are provided. The posting lists paid time off, paid holidays, parental leave, insurance and other employee benefits.

Requirements

High school degree or equivalent.
Commitment to customer service and satisfaction.
Flexibility, initiative, creative thinking, and willingness to learn and help where needed.
Knowledge of and comfort with all services provided by PPNNE.

Nice To Haves

Experience working with people from diverse ethnic, linguistic, socioeconomic, and cultural communities.
Demonstrated commitment to diversity, equity, and inclusion and their intersection with health and social justice.
Proven multilingual skills; a differential is provided for hours when interpretation or bilingual skills are used.

Responsibilities

Greet and assist patients with check-ins, check-outs, and questions about their visits.
Assist patients with insurance, payments, and scheduling, and assess eligibility for state-funded insurance plans and/or other programs.
Answer calls, schedule appointments, maintain records, and follow clinic procedures.
Monitor patient flow and help keep clinic operations running smoothly.
Maintain a clean and organized space, including clean and stocked exam rooms.
Take vital signs, draw blood, give injections, and assist with lab tests.
Provide patient education and counseling and ensure informed consent for services.
Use the Electronic Health Record system for documentation and support clinicians as needed.
Assist with clinical tasks after completing required training.

Benefits

Up to 3 weeks of paid time off, increasing with tenure.
Up to 10 paid holidays.
Paid parental leave.
Medical insurance.
Dental insurance.
Vision insurance.
PPNNE-funded health reimbursement account to cover a portion of medical deductible costs.
403(b) retirement account with eligibility for a 2% employer match.
Employee assistance program with confidential counseling and resources.
Employee referral bonuses.
Employer-paid short-term disability insurance.
Employer-paid life insurance.
Paid training for in-demand clinical skills.
Travel mileage reimbursement.
No overnight hours.