Phlebotomist / Administrative Assistant - Bellevue

One Medical•Bellevue, WA

20h•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support patients at its Bellevue office. The role combines venipuncture and other clinical support with administrative and front-desk responsibilities. The employee helps patients navigate their care, provides a welcoming in-office experience, maintains the office environment, and supports providers and teammates. The position calls for strong interpersonal and communication skills, empathy, service orientation, flexibility, and sound problem-solving. The role is full-time, 40 hours per week, with eight-hour shifts generally scheduled between 7:30 a.m. and 6:00 p.m., and is based in the office at One Medical’s South Tower location in Bellevue, Washington. One Medical describes itself as a primary care solution offering in-office and virtual care, on-site labs, and preventive, chronic, common-illness, and mental health services. It joined Amazon in February 2023 and says it is building a diverse, driven, and empathetic team in an environment where everyone can thrive.

Requirements

Active phlebotomy certification to practice in Washington.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical tasks, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties such as check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem-solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G Suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.