Phlebotomist / Administrative Assistant - Bellevue

One Medical•Bellevue, WA

1d•$25 - $27•Onsite

About The Position

The Phlebotomist / Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) provides venipuncture and other clinical support services while creating an exceptional in-office experience for patients. The role serves as a first point of contact and patient ambassador, supporting patients through clinical and administrative interactions, removing barriers to care, and maintaining the appearance and readiness of the office. The position also provides support as requested by the Practice Coordinator, Operations Manager, and providers. The successful candidate combines strong specimen collection skills with empathetic, tactful communication and customer-focused problem solving. The role works collaboratively with office and virtual care teams, responds flexibly to patient and team needs, and contributes to team development and continuous improvement. This is a full-time, 40-hour-per-week, office-based role in Bellevue, Washington. Shifts are generally eight hours and take place between 7:30 a.m. and 6:00 p.m. The stated pay range is $25.00 to $27.00 per hour, with total compensation potentially depending on factors such as skills, experience, and work location.

Requirements

Active phlebotomy certification to practice in Washington state.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Perform venipuncture for patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
Use the company's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.