Medical Assistant Coordinator - General Internal Medicine

University of Maryland Faculty Physicians•Baltimore, MD

About The Position

Provides administrative and clinical support to providers in General Internal Medicine as they care for patients in an outpatient primary care setting. The role supports medication prior authorizations, patient paperwork, chronic care management workflows, and other patient care activities, including medication refills, responding to patient questions, providing patient education, and collaborating with healthcare providers. The coordinator assists with follow-up after emergency department visits and inpatient admissions or discharges, reviews EPIC and CRISP medical records to support patient care plans, conducts Social Determinants of Health screenings, coordinates care for Medicare beneficiaries, and tracks patients' preventive care. The role also supports insurance requests and appeals, medical forms and records, chronic care management enrollment, follow-up and specialist appointments, and collaboration with social workers and community health workers to assess barriers to care. Other related duties may be assigned, and specific responsibilities may vary according to departmental needs.

Requirements

Medical Assistant certification is required; examples include NAHP, NCCT, AAMA, NHA, or AMT.
Three to five years of supervised work experience in a medical setting.
Demonstrated skill in venipuncture.
Ability to perform all medical assisting responsibilities under state and faculty guidelines.
General understanding and application of basic accounting principles.
PC proficiency.
Strong customer service skills.
Accurate data entry skills.
Current knowledge of payer requirements for referrals and pre-authorization.
CPR certification is required.

Nice To Haves

High school diploma or GED preferred.
Knowledge of GE, EPIC, or a similar computerized billing system.
Medical terminology preferred.

Responsibilities

Perform follow-up for emergency department visits and inpatient admissions and discharges.
Review EPIC and CRISP medical records to assist in creating patient care plans.
Conduct Social Determinants of Health patient screenings.
Assist with care coordination for Medicare beneficiaries.
Maintain logs of patients who have received preventive care, including colonoscopies, diabetic eye exams, and mammograms during the calendar year.
Submit insurance requests for medications, gather clinical notes and medical records to support requests, and track pending authorizations and appeals for denied claims.
Assist patients and providers with completing medical forms.
Organize, fax, scan, and file completed forms and other medical records in the electronic health record.
Enroll eligible patients with long-term conditions in chronic care management.
Assist nursing staff with medication refill requests and patient questions, and provide patient education materials.
Assist office staff with scheduling follow-up appointments and specialist visits as needed.
Collaborate with social workers and community health workers to understand and assess patient barriers to care and social determinant of health needs.
Perform other related duties as assigned.