Medical Assistant Coordinator - General Internal Medicine

University of Maryland Emergency Medicine•Baltimore, MD

5d•$35,300 - $52,900

About The Position

Provides administrative and clinical support to providers in the General Internal Medicine division as they care for patients in an outpatient primary care setting. The role supports medication prior authorizations, patient paperwork, chronic care management workflows, and other patient-care activities, including medication refills, responding to patient questions, providing patient education, and collaborating with healthcare providers. The coordinator follows up on emergency department and inpatient admissions and discharges, reviews EPIC and CRISP medical records to help create patient care plans, conducts Social Determinants of Health screenings, coordinates care for Medicare beneficiaries, and maintains records of patients’ preventive care. The position also supports medication authorization requests and appeals, completion and handling of medical forms and records, chronic care management enrollment, follow-up and specialist appointment scheduling, and collaboration with social workers and community health workers to assess barriers to care.

Requirements

Graduation from an accredited training program or school.
Three to five years of supervised work experience in a medical setting; exemptions are subject to review by the Human Resources Director and Department Director.
Medical Assistant certification is required, such as NAHP, NCCT, AAMA, NHA, or AMT.
Demonstrated skill in venipuncture.
Ability to perform medical assisting responsibilities under state and faculty guidelines.
General understanding and application of basic accounting principles.
PC proficiency.
Strong customer service skills.
Accurate data entry skills.
Current knowledge of payer requirements for referrals and pre-authorization.
Knowledge of GE, EPIC, or a similar computerized billing system.
CPR certification is required.

Nice To Haves

High school diploma or GED preferred.
Knowledge of medical terminology preferred.

Responsibilities

Perform follow-up for emergency department and inpatient admissions and discharges.
Review EPIC and CRISP medical records to assist in creating patient care plans.
Conduct Social Determinants of Health patient screenings.
Assist with care coordination for Medicare beneficiaries.
Maintain logs of patients who received preventive care, including colonoscopies, diabetic eye exams, and mammograms during the calendar year.
Submit medication insurance requests, gather supporting clinical notes and medical records, and track pending authorizations and appeals for denied claims.
Assist patients and providers with completing medical forms; organize, fax, scan, and file completed forms and other medical records in the electronic health record.
Enroll eligible patients with long-term conditions in chronic care management.
Assist nursing staff with medication refill requests and patient questions, and provide patient education materials.
Assist office staff with scheduling follow-up appointments and specialist visits as needed.
Collaborate with social workers and community health workers to understand and assess patient barriers to care and Social Determinants of Health needs.
Perform other related duties as assigned.