Administrative Assistant (Float)

One Medical • West Hartford, CT

9d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. The Administrative Assistant (Float), described in the posting as a Member Support Specialist, serves as an in-office ambassador for patients and helps deliver a positive patient experience. The role removes barriers to care, maintains the look and feel of the office, responds to patient feedback, and provides support to the Practice Coordinator, Operations Manager, and in-office providers as requested. It requires empathy, strong communication, teamwork, problem solving, and adaptability.

This is a full-time, in-person role serving offices in Glastonbury and West Hartford, Connecticut. Shifts are eight hours and take place Monday through Friday between 7:30 a.m. and 6 p.m. The listed base pay is $22.75 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
• A track record of persisting through change, taking a forward-thinking approach under pressure, and stepping up to address challenges.
• Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development through rounding, team huddles, collaborative problem solving, and support for in-office providers with ad hoc requests.
• Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping areas organized.
• Provide other job-related support duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed