Administrative Assistant (Float)
About The Position
The Administrative Assistant (Float) serves as an in-office ambassador for patients, helping remove barriers to care and create a positive patient experience. The role supports patient intake and scheduling, front-of-house operations, patient feedback and outreach, and the upkeep and presentation of office spaces. It also provides support to the Practice Coordinator, Operations Manager, and in-office providers as needed. The position is full-time and in-person at One Medical offices in Glastonbury and West Hartford, Connecticut, with eight-hour shifts Monday through Friday scheduled between 7:30 a.m. and 6 p.m. The work schedule may change based on business direction. The role calls for strong communication, empathy, service orientation, adaptability, teamwork, and problem solving. The Administrative Assistant uses One Medical’s C-I-CARE interaction framework, learns the organization’s technology suite, contributes to team development, and helps maintain a welcoming, organized office environment. The position involves mostly sedentary work, with occasional exertion of up to ten pounds and frequent exertion of small amounts of force. It typically involves sitting most of the time, with brief periods of walking or standing.
Requirements
- At least 1 year of experience in high-touch customer-facing or patient-facing roles.
- Strong written and verbal communication skills.
- Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
- A track record of persisting through change, maintaining a forward-thinking perspective under pressure, and taking action to address challenges.
- Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Responsibilities
- Use the C-I-CARE framework in patient interactions and help provide a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance support, monitoring patient feedback, and assisting with outreach as needed.
- Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and completing tasks according to service-level expectations.
- Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
- Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life electronic medical record system, to work with team members and patients and complete daily tasks.
- Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Benefits
- Paid sabbatical for every five years of service.
- Free One Medical memberships for the employee, friends, and family.
- Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
- Medical, dental, and vision plans.
- Pre-tax commuter benefits.
- Option to cash out up to 40 accrued PTO hours per year.
- 401(k) match.
- Credit toward emergency childcare.
- Company-paid maternity and paternity leave.
- Basic life insurance paid by One Medical.
- Short-term and long-term disability insurance paid by One Medical.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
