Administrative Assistant (Float)

One Medical • Glastonbury, CT

9d • Onsite

About The Position

One Medical is seeking an Administrative Assistant (Float) to support patients and care teams in its Glastonbury and West Hartford, Connecticut offices. The role serves as an in-office ambassador for patients, helping remove barriers to care and creating a positive patient experience. The assistant supports front-of-house operations, maintains welcoming patient- and employee-facing spaces, responds to patient feedback, and provides additional support as requested by practice and operations leaders or in-office providers. The position requires empathy, strong communication, teamwork, adaptability, and customer-focused problem solving.

This is a full-time, in-person role with eight-hour shifts scheduled Monday through Friday between 7:30 a.m. and 6:00 p.m. The stated base pay is $22.75 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE interaction framework with patients and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking within service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and team problem solving; support in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
• Provide additional job-related support as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed