Administrative Assistant (Float)

One Medical•West Hartford, CT

10d•Onsite

About The Position

The Administrative Assistant (Float) serves as an in-office ambassador for patients, helping remove barriers to care and create a positive patient experience. The role supports front-of-house operations, maintains patient- and employee-facing spaces, and provides assistance to the Practice Coordinator, Operations Manager, and in-office providers as requested. The position is based in person at One Medical offices in Glastonbury and West Hartford, Connecticut, with eight-hour shifts Monday through Friday scheduled between 7:30 a.m. and 6 p.m. The work schedule may change based on business direction.

Requirements

At least one year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, maintaining a forward-thinking perspective under pressure, and taking action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use C-I-CARE in patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid 100% by One Medical.
Short- and long-term disability insurance paid 100% by One Medical.