Administrative Assistant Float

University Orthopedics•East Providence, RI

About The Position

The Administrative Assistant Float provides coverage for various physician offices and front desk functions according to company needs. Hours and work locations vary. The role supports patients’ interactions with the office through scheduling, registration, communications, and administrative coordination, and requires exceptional people skills. The position reports to the Administrative Manager.

Requirements

High school education or equivalent.
Must be able to travel to all UOI sites as needed.
Good computer skills, including Microsoft Office and Outlook.
Ability to coordinate work in a busy office, including email, document scanning, and word processing.
Professional, pleasant, cheerful, and enthusiastic demeanor.
Attention to detail.
Excellent interpersonal skills, including telephone etiquette.
Motivated individual with a team-oriented approach.

Nice To Haves

Prior medical experience preferred.

Responsibilities

Provide float coverage for various physician offices.
Schedule patient follow-up appointments when necessary.
Schedule tests, referrals, and surgeries.
Provide float coverage for front desk reception and secretarial duties.
Answer and return phone calls and communicate with insurance companies.
Contact patients to schedule appointments, review history and medications, and discuss required preoperative testing or education.
Register patients and update patient demographics.
Ensure appropriate paperwork is completed before scheduling procedures.
Ensure correct codes and patient information are provided to OR booking offices.
Coordinate the number and length of cases booked per OR session.
Assist with patient scheduling, check insurance benefits, and collect co-payments.
Sort mail and packages received at the front desk and direct them to the appropriate source; distribute incoming faxes appropriately.
Answer and triage patient phone calls.
Perform additional duties assigned by the Manager to meet department needs.