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Medical Assistant (MA)

Tuscarawas County Health Department•Dover, OH

About The Position

The Medical Assistant (MA) supports community health and safety by educating people about health issues, improving access to care, and helping address health disparities. The MA assists with program planning, emergency preparedness, and disaster relief efforts. Depending on bureau needs, the MA may perform laboratory work, front-office duties, scheduling, and patient assistance. The role provides direct care and public health services under general supervision, including participation in the immunization program and delivery of in-house laboratory services. This position is 35 hours per week. Through March 31, 2027, the schedule is Monday 8–1 and Tuesday through Thursday 8–6:30. Beginning April 1, 2027, the schedule is Monday through Wednesday 8–4, Thursday 8–6, and Friday 8–1. The MA may also represent the agency at community events outside normal operating hours and respond to public health emergencies in accordance with applicable response plans.

Requirements

  • Certification from the State of Ohio for medical assisting.
  • Valid State of Ohio driver’s license.
  • Availability of an automobile and liability insurance coverage meeting the Personal Vehicle Use Policy.

Nice To Haves

  • Prior public health experience.

Responsibilities

  • Provide direct care as ordered by clinicians under general supervision.
  • Identify program objectives and formulate plans for service delivery.
  • Administer treatment plans based on client needs under general supervision.
  • Disseminate educational materials to program participants and information about treatment to patients.
  • Refer clients to public health agencies, social service programs, or medical specialists as needed.
  • Document services, activities, service plans, and results in accordance with policies and procedures.
  • Deliver complex public health services as part of the immunization program under general supervision.
  • Interview and assess clients to help determine treatment needs, and review medical history to ensure proper service delivery.
  • Review program operations and provide suggestions to the Director of Nursing (DON) for developing or revising service protocols.
  • Monitor and track vaccine and medical-office supply usage; order supplies in a timely manner with supervision from the Clinical Operations Administrator.
  • Receive inventory shipments and update records to reflect receipt of items.
  • Operate and maintain healthcare equipment and ensure laboratory equipment is operating and kept in good condition.
  • Assist with day-to-day operations, prior authorizations, patient prescription refill requests, and referrals.
  • Greet clients and direct them to appropriate areas in the agency.
  • Perform monthly supply inventory and prepare item-usage reports in accordance with policy and procedure.
  • Assist with grant requirements and maintain accurate and complete records.
  • Maintain patient records in accordance with applicable privacy laws, policies, and procedures.
  • Assist with in-house laboratory services.
  • Build positive, supportive relationships with participants and provide feedback.
  • Enter client demographics, case notes, referrals, and resources into software systems.
  • Work with staff, clients, doctors, agencies, and people from diverse backgrounds to reduce cultural and socioeconomic barriers between clients and institutions.
  • Represent the agency in the community and attend relevant events, including events outside normal operating hours when called upon.
  • Promote a collaborative work environment, prioritize excellent customer service, and maintain regular and predictable attendance.
  • Follow the ethical principles of public employment and work collaboratively with coworkers and management.
  • Communicate effectively with the Health Commissioner, directors, coworkers, and other staff.
  • Complete required annual trainings and attend and contribute to job-related meetings, seminars, conferences, and training sessions.
  • Maintain and increase job knowledge and skills through meetings, conferences, seminars, and in-service training.
  • Meet job safety requirements and applicable OSHA safety standards.
  • Establish and maintain cooperative working relationships with employees, supervisors, directors, board of health members, other agencies, and community members.
  • Respond to public health emergencies in accordance with local, state, and national response plans using the incident command system.
  • Perform other related duties as assigned or directed to support the effective and efficient operation of the Tuscarawas County Health District.

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