Certified Medical Assistant II

AdventHealth•Tampa, FL

About The Position

The Certified Medical Assistant II provides direct patient care and leads front-line staff in day-to-day clinical operations. The role delegates duties to office staff, manages operational issues, and ensures adherence to clinic quality, regulatory, billing, and customer service standards. As a point of contact for daily clinic operations, the position assesses and resolves issues or escalates them as needed while supporting relationship-based care and the organization’s mission and core values. The position conducts training sessions, reviews patient care protocols, and ensures compliance with infection prevention guidelines. It collaborates with healthcare teams to implement best practices, monitors physician schedules, and organizes patient care to support timely visits. Clinical duties include rooming patients, taking vital signs, documenting visit reasons, patient history and allergies, assisting physicians with examinations and procedures, and independently administering medications. The role also audits ordered tests for timely results and follow-up, and manages nursing supplies and equipment functionality and maintenance. This is a full-time, day-shift position in Tampa, Florida. The listed pay range is $18.32 to $29.31. Required qualifications include a high school diploma or equivalent, at least two years of related work experience or completion of an AHMG-based Medical Assistant training/apprenticeship program, Basic Life Support-CPR certification, and one of the listed medical assistant certifications.

Requirements

High school graduate or equivalent.
At least two years of related work experience, or completion of an AHMG-based Medical Assistant training/apprenticeship program.
Vital signs knowledge.
Body substance isolation knowledge.
Specimen collection skills.
Basic Life Support (BLS) - CPR certification.
One of the following certifications: American Association of Medical Assistants (CMA); Clinical Medical Assistant Certification (CMAC); ARMA Registered Medical Assistant (RMA); AMT Registered Medical Assistant (RMA); National Certified Medical Assistant (NCMA); Certified Clinical Medical Assistant (CCMA); or Nationally Registered Certified Medical Assistant (NRCMA).

Nice To Haves

Phone skills and etiquette.
Organizational skills.

Responsibilities

Delegate duties to office staff, manage operational issues, and ensure adherence to clinic quality, regulatory, billing, and customer service standards.
Serve as the point of contact for daily clinic operations, assessing and resolving issues or escalating them as needed.
Support relationship-based care and maintain accountability for the organization’s mission and core values.
Conduct training sessions, review patient care protocols, and ensure compliance with infection prevention guidelines.
Collaborate with healthcare teams to implement best practices and maintain high standards of care.
Monitor physician schedules and organize patient care to ensure timely visits.
Room patients; take vital signs; and document visit reasons, patient history, and allergies according to nursing protocols.
Assist physicians with examinations and procedures, maintaining open communication for quality care.
Administer medications independently and maintain competency through evaluations and quizzes.
Audit ordered tests to ensure timely receipt and follow-up of results.
Maintain and manage nursing supplies and equipment functionality and maintenance, reporting needs to leadership.
Provide direct patient care and lead front-line staff in day-to-day clinical operations.
Perform other duties as assigned.