Certified Medical Assistant II

OU Health•Oklahoma City, OK

About The Position

The Certified Medical Assistant II works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. In the ambulatory setting, the position performs clinical and administrative duties and helps patients feel at ease and understand provider instructions. The role provides direct patient care, supports patient assessment and care planning, assists with procedures, reinforces patient education, and handles clinical documentation and administrative coordination. It includes moderate exposure to hazardous risks, such as infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals. Standard precautions must be followed.

Requirements

High school diploma or GED.
Three to five years of experience in patient care as a Medical Assistant or similar patient care role.
Basic Life Support certification from the American Heart Association, required upon hire.
One of the following certifications, required upon hire: Medical Assistant (American Medical Technologists); Registered Medical Assistant (American Association of Medical Personnel); Registered Medical Assistant (American Allied Health); Certified Medical Assistant (American Association of Medical Assistants); Certified Clinical Medical Assistant (National HealthCareer Association); National Certified Medical Assistant (National Center for Competency Testing); or Nationally Registered Certified Medical Assistant (National Association for Health Professionals).
Advanced knowledge of medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to communicate information effectively.
Ability to observe and obtain information from all relevant sources.
Ability to work independently and as a member of a team.
Attention to detail and ability to complete work tasks.
Ability to maintain composure in difficult situations.
Understanding and sensitivity to the needs of others.
Must comply with the zero-tolerance drug and alcohol standard applicable to this Safety Sensitive position under Oklahoma law.

Nice To Haves

Completion of an accredited Medical Assistant Program.

Responsibilities

Provide direct patient care, including taking vital signs and patient histories, venipuncture, laboratory and x-ray tasks, referrals, and patient phone messages as directed by the provider or clinical supervisor.
Adhere to applicable National Patient Safety Goals.
Contribute to patient assessment and reassessment.
Monitor and document patient status.
Manage large call volumes while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport medications, instruments, and supplies as needed.
Follow standard precautions when exposed to hazardous risks.
Stock exam rooms, take inventory, and order supplies.
Arrange appointments with other healthcare professionals and facilities.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, patient education needs, nutritional status, and potential complications.
Clean, sterilize, and/or high-level disinfect scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Participate in developing the plan of care, including implementing and evaluating appropriate care interventions; administer oral, intramuscular, intradermal, and subcutaneous medications, excluding narcotics, as directed by a physician or physician assistant.
Reinforce patient education about medications, post-surgical care, special diets, and changes in treatment plans.
Transmit prescription refills as directed.
Arrange hospital admissions and patient care services.
Precept new medical assistants as needed.
Participate in daily compliance audits, chart checks, and safety-event reporting.
De-escalate patient concerns.