Adminstrative Assistant

One Medical • Hyannis, MA

2d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, common illness, and mental health services. One Medical joined Amazon in February 2023.

The Administrative Assistant, internally called a Member Support Specialist, works at an office presently focused on the Senior Health member population (age 65+). The role serves as an in-office ambassador for patients, removes barriers to care, and helps create an exceptional patient experience. The Administrative Assistant helps maintain the office lobby and other spaces in line with the One Medical experience, serves as a first point of contact for patient feedback, and provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. Success in the role involves empathy, strong communication, service orientation, innovative problem solving, adaptability, and a commitment to helping patients and teammates.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven, multidisciplinary teams.
• A proven ability to persist through change, demonstrate a forward-thinking perspective under pressure, and take action on challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, and Zoom, to interact with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed