Adminstrative Assistant

One Medical•Hyannis, MA

2d•Onsite

About The Position

As an Administrative Assistant, internally called a Member Support Specialist, you will serve as an ambassador for patients at an office currently focused on the Senior Health population (ages 65+). You will help remove barriers to care and create an exceptional in-office patient experience. You will steward the office space, ensure the lobby reflects the One Medical experience, serve as a first point of contact for patient feedback, and provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The role requires empathy, strong communication, service orientation, teamwork, problem solving, and adaptability.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, and Zoom, to interact with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the team member, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401K match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short- and long-term disability insurance paid by One Medical.