Assistant

Panera Bread•Elk Grove, IL

18h

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, deliver excellent guest experiences, and grow the business. The role includes taking ownership of hiring, training, and team development, while helping create a workplace culture of warmth, belonging, growth, and trust.

Requirements

Must be at least 18 years old.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Availability for flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
Any job offer is conditional upon the results of a background check.

Nice To Haves

At least 1 year of restaurant management experience is preferred.
ServSafe certification, or the ability to obtain it.

Responsibilities

Support the General Manager with key decisions and problem-solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members, and motivate, engage, inspire, and celebrate the team.
Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Partner with the General Manager to develop managers and subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Work with the team to ensure guests are delighted by the quality of food, service, and team interactions.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures and execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Assist the General Manager with managing the bakery-cafe’s costs and inventory.
Model Panera’s Guiding Values and Behaviors, including taking initiative, working as a team, celebrating success, and supporting others.