COMPLIANCE ADMINSTRATIVE ASSISTANT
About The Position
Bergen’s Promise is a mission-driven nonprofit social service organization and the designated Care Management Organization for Bergen County. It partners with youth up to age 21 and their families who may be navigating behavioral, emotional, mental health, substance use, or developmental challenges, using the family-centered and strengths-based Wraparound Model of Care. The Compliance Administrative Assistant communicates with families and reviews youth records to monitor whether services meet contracted standards for amount, timeliness, and quality. The role also handles medical-record requests, documents family contacts and follow-up, prepares reports, and maintains strict confidentiality. It requires strong communication and organizational skills, sound judgment, resourcefulness, adaptability, and the ability to manage complex, high-priority assignments independently. A flexible schedule is needed to accommodate communication with working families.
Requirements
- Associate degree, preferably in finance, health, business administration, or a related field.
- Fluency with applicable office technology and software, including Microsoft 365 and its component parts.
- Strong written and verbal communication skills.
- Excellent interpersonal skills.
- Ability to think critically and develop solutions to achieve departmental goals.
- Flexible schedule to accommodate communication with working families.
- Strong organizational skills, attention to detail, efficient time management, and effective use of resources.
- Ability to work independently and manage multiple complex, high-priority assignments.
- Ability to communicate clearly, listen attentively, make informed decisions within the scope of the role, solve problems creatively, take responsibility for work quality and timeliness, adapt to changing needs, respond positively to coaching, collaborate productively, and support an inclusive work environment.
Nice To Haves
- Experience in quality improvement, compliance, and/or insurance.
- Bilingual English/Spanish.
Responsibilities
- Communicate with families by phone, video, and/or in person to ensure the amount, timeliness, and quality of service delivery meet contracted standards.
- Troubleshoot concerns, process complaints, de-escalate situations, and direct items of concern to the appropriate staff member for follow-up.
- Record details of family contacts and any actions taken.
- Develop quarterly reports based on collected data.
- Complete monthly audits of youth charts, reviewing family and youth records to assess service delivery against contracted standards.
- Process medical-record requests from families, healthcare organizations, and law offices.
- Maintain strict confidentiality of information and processes.
- Provide additional data reporting and analysis as needed.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance with reasonable employee contributions.
- Generous paid time off and paid holidays.
- Agency-funded pension plan, with contributions for eligible employees after one year of employment.
- 403(b) and 401(k) retirement plan options available upon employment.
- Agency-funded life insurance and long-term care benefits.
- Company-funded wellness incentives and employee wellness initiatives.
- Paid training and ongoing professional development opportunities.
- Employee Referral Program.
- Public Service Loan Forgiveness (PSLF) eligible employer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
