Medical Assistant Jobs in Riverside, OH

About The Position

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in written and spoken English.
• High school diploma, GED equivalency certificate, or state/territorial proficiency certificate.
• One year of experience equivalent to GS-7 leading or supervising MSAs or equivalent administrative patient-support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• Ability to perform supervisory duties for at least one subordinate MSA supervisor or team leader in a patient-support setting, including assigning work, evaluating performance, selecting staff, and recommending awards or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to support quality and continuity of care and compliance with policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient-support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Advanced knowledge of managing or leading patient-support staff in a clinic, including independent use of references, decision-making, and empowering teams to collaborate and resolve problems in a complex systems environment.
• Must pass a pre-employment physical evaluation and background/security investigation.
• Must meet onboarding and identification-document requirements and complete the application requirements specified in the announcement.
• Must participate in the VA seasonal influenza vaccination program.
• Must serve a one- or two-year trial period, subject to the stated evaluation and certification conditions.

Responsibilities

• Supervise subordinate MSA team leaders and administrative staff, including Medical Support Assistants.
• Assign work according to priorities, assignment difficulty and requirements, and employees’ capabilities.
• Ensure workloads are appropriately delegated and work is performed efficiently.
• Monitor staff administrative activities, provide feedback, complete performance appraisals, implement performance plans, and carry out disciplinary actions when necessary.
• Oversee the quality and productivity of Community Care administrative staff and independently determine how to resolve deficiencies.
• Conduct daily monitoring, coordination, and analysis of Community Care scheduling and consult management programs to ensure needed community services are available.
• Plan, organize, coordinate, and conduct administrative phases and activities of the Community Care program.
• Analyze and evaluate program and staff effectiveness in meeting established goals and objectives.
• Prepare program status reports for the Community Care Program Manager, Compliance and Business Integrity Program, and senior management at the medical center and VISN.
• Monitor productivity and compliance with local, VISN, and VACO reports and controlled correspondence.
• Coordinate outreach to community providers and Veterans Groups, explaining the Community Care Program, Mission Act, and benefits of partnering with VA.
• Work with internal VA providers to understand needs and demand, and monitor processes to ensure timely care for Veterans referred to the community.
• Support efficient use of resources and improve the timeliness of Community Care/Non-VA Care services.
• Promote a congenial atmosphere and exercise patience and realistic expectations during changing priorities and critical deadlines.
• Perform other duties as assigned.

Benefits

• 37–50 days of annual paid time off per year, comprising 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment in connection with birth, adoption, or foster care placement.
• Potential childcare subsidy after 60 days of employment for eligible full-time employees and children, subject to income and program limits.
• Traditional federal pension, with five-year vesting.
• Federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.
• Competitive salary and regular salary increases.