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Zipline is the world's largest and most experienced drone delivery service, dedicated to providing access to food, medicine, and essential goods globally. They design, build, and operate an autonomous logistics system, completing millions of deliveries across four continents, including critical medical supplies, food, and retail products. Zipline's system aims to strengthen supply chains, reduce congestion, and improve lives, having safely flown over 140 million commercial autonomous miles. The company seeks problem solvers who thrive on real-world challenges and rapid growth, motivated by building systems with direct, meaningful impact. The Field Systems Engineering (FSE) team operates at the intersection of Engineering and Operations, ensuring the safety, robustness, and reliability of Zipline's equipment, particularly their long-range drone platform (Platform 1) which has been operational in Rwanda since 2016. As a Senior Software Field Systems Engineer, you will optimize the performance and reliability of these drone systems. This role involves collaborating with cross-functional engineers and flight operators to identify software friction points, leading anomaly investigations, defining data-driven requirements, and executing improvement projects to enhance system reliability, ease of maintenance, and usability. You will implement direct software improvements or coordinate efforts across teams, sometimes acting as a technical program manager to unblock engineers and align priorities. Success requires an entrepreneurial mindset, strong technical foundation, excellent communication, and the ability to bridge the gap between field operators' needs and engineering development.
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Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees

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