Senior Manager (Theater), Hospitality & Guest Experience
About The Position
Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live). FA Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles. FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling. Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be. For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city’s most revered venues (Pebble Bar, Jac’s on Bond, Ray’s), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theatre. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic’s trademark quality, creativity and originality to an iconic environment. The Senior Manager is the driving force behind the theater guest experience — leading a VIP team, Box Office team and a group of 15–20 hospitality Associates that execute guest check-in, ticket scanning, coat check, venue seating, tableside service, and boutique merchandise operations. The Senior Manager is a hands-on position across every other function that touches the show, from concessions and lounge service to VIP programming and live performance cues. This role sits at the intersection of theater, food and beverage, and premium hospitality, ensuring every guest interaction reflects the brand's spirit of empowerment and joy. Reporting to the Director, Hospitality & Guest Experience and working in close collaboration with the stage management team and the Magic Mike Live cast, the Senior Manager will serve as the authority on guest experience standards and execution inside the theater and beyond. This is a rare opportunity to shape the hospitality identity of one of the world's most distinctive live entertainment experiences.
Requirements
- Exceptional interpersonal presence — warm, confident, and commanding in high-pressure, high-stakes environments
- 6+ years of progressive hospitality and guest experience leadership, ideally spanning premium dining, live entertainment, or luxury hotels
- Proven ability to build inclusive, engaged team cultures in fast-paced, ever-changing environments
- Strong financial acumen: P&L literacy, budget management, and data-driven decision making
- Flexibility to work evenings, weekends, and holidays aligned with the show schedule
Nice To Haves
- Experience in fine dining, immersive entertainment, theatrical venues, or luxury event spaces
- Familiarity with hospitality technology platforms such as Square, SevenRooms, and Spektrix
- TIPS certification or equivalent (or willingness to obtain upon hire)
- Bilingual candidates are strongly encouraged to apply
Responsibilities
- Define and execute the overall guest experience across all touchpoints, with specific emphasis on theater hospitality and service
- Partner with senior leadership on new product development, venue programming, and guest-facing initiatives
- Oversee daily operations across the theater and lounge, including theater beverage service, Associate performance cues and overall theater operations
- Ensure consistency in service standards, product quality, and guest experience
- Serve as the on-the-ground leader during service periods — directing staff, troubleshooting in real time, and making decisions on the fly
- Directly oversee a VIP Manager and the Luxe and Meet & Greet operations
- Directly manage a team of 15–20 hospitality associates and leads across theater and lounge operations
- Directly oversee a Box Office Manager and Box Office Associates
- Deliver onboarding, ongoing training, and performance management programs
- Mentor and develop hourly team members and managers to grow into senior hospitality roles
- Partner with HR and senior leadership on performance management and employee relations
- Lead labor management, scheduling, and cost controls for the venue hospitality team and Box Office team
- Ensure proper cash handling and POS procedures are followed
- Drive revenue growth through strategic package development
- Lead the VIP team, managing the guest journey — from Luxe ticket offerings and Meet & Greet experiences to bespoke event packages and group bookings
- Serve as the ultimate escalation point for complex guest situation inside the theater, handling sensitive matters with discretion, empathy, and authority
Benefits
- Employee benefits package including health, dental, and vision coverage.
- Discounted tickets for friends and family
- A culture built on inclusivity, respect, and fun
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
