Library Associate Jobs

About The Position

Requirements

• Good verbal and communication skills.
• Accurate documentation skills.
• Ability to read and correctly pronounce medical terminology.
• Excellent phone etiquette.
• Good computer skills, including the ability to understand, navigate, and enter data in multiple IT and radiology-centric systems.
• Ability to multitask and handle acute, stressful, and busy periods while completing tasks accurately.
• Ability to function efficiently and professionally with minimal supervision.
• Ability to quickly learn new procedures.
• Strong customer service skills.
• Ability to display compassion and empathy.

Nice To Haves

• Associate's or bachelor's degree in a related field.

Responsibilities

• Greet and check in patients arriving for medical imaging procedures.
• Take phone calls from patients requesting imaging records and prepare requests for pickup or mailing.
• Ensure all required forms are completed before releasing medical records.
• Upload medical imaging studies performed at outside healthcare facilities for patients.
• Create required orders in the EHR system.
• Triage phone calls to the radiology reading room.
• Report critical results to appropriate providers, complete communications within the applicable Service Level Agreement (SLA), and document communications in the appropriate systems.
• Manage the follow-up worklist; contact providers regarding exams with follow-ups due within the specified timeframe, document communications, and track resolution.
• Manage patient worklists for treatment and educational conferences and load appropriate patient images for weekly review conferences.
• Import images and reports from outside healthcare providers and transfer images and reports to other healthcare providers.
• Ensure proper documentation is received for release of images and recorded in the patient's chart.
• Assist with legal requests.
• De-identify imaging for research studies.
• Monitor work queues for failed automated faxes communicating results reports; contact providers for correct fax numbers, resend faxes, document communications, and open tickets to update fax numbers.
• Build positive relationships with colleagues.
• Coach or mentor peers and assist others in acquiring department-specific knowledge, skills, and abilities.