Radiology Image Library Associate

Jobologi•Mantua Township, NJ

145d•Onsite

About The Position

The Radiology Image Library Associate supports the Radiology Department and contributes to a positive patient experience and an efficient workflow for radiologists. The role works closely with patients, doctors, and other hospital staff, both within and outside the hospital system, and uses healthcare technologies including the Electronic Health Record (EHR) system and Picture Archive and Communication System (PACS). Responsibilities include greeting and checking in patients for imaging procedures; handling requests for imaging records; supporting reading-room communications and follow-up workflows; importing, transferring, and documenting imaging records; assisting with legal requests and research de-identification; and collaborating with and supporting colleagues. The position is based in Sewell, New Jersey, with work hours of 8:00 a.m. to 4:30 p.m., Monday through Friday.

Requirements

Good verbal and communication skills and accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills, including the ability to understand, navigate, and enter data in multiple IT and radiology systems.
Ability to multitask and handle acute, stressful, and busy periods while completing tasks accurately.
Ability to work in stressful situations.
Ability to function efficiently and professionally with minimum supervision.
Ability to quickly learn new procedures.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate’s or bachelor’s degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Take calls from patients requesting imaging records; prepare records for pickup or mailing and ensure required release forms are complete before releasing them.
Upload medical imaging studies performed at outside healthcare facilities for patients.
Create required orders in the EHR system.
Triage phone calls to the reading room.
Report critical results to appropriate providers, complete communications within the applicable Service Level Agreement (SLA), and document communications in the appropriate systems.
Manage the follow-up worklist, contact providers about exams with follow-ups due within the specified timeframe, document communications, and track resolution.
Manage patient worklists for treatment and educational conferences and load patient images for weekly patient review conferences.
Import images and reports from outside healthcare providers and transfer images and reports to other healthcare providers.
Ensure proper documentation is received for release of images and record it in the patient’s chart.
Assist with legal requests.
De-identify imaging for research studies.
Monitor work queues for failed automated faxes communicating results reports; contact providers for correct fax numbers and resend faxes, document communications, and open tickets to update fax numbers.
Build positive relationships with colleagues.
Coach or mentor peers and assist others in acquiring department-specific knowledge, skills, and abilities.